Jodi Young

Jodi Young Email and Phone Number

Program Management Senior Analyst @ Cigna
Jodi Young's Location
Surprise, Arizona, United States, United States
Jodi Young's Contact Details
About Jodi Young

Created a Balanced Scorecard with meaningful, accurate and timely Key Performance Indicators across all product lines. These metrics were used by Senior Management to produce accurate maintenance revenue projections across the Customer base as well as highlighting areas of proficiency, inconsistency and deficiency within the Support arenaCreated the Customer Advocate position on the SCRUM team: Served as a liaison between the Customer and Programmers/Support staff; Communicated Customer expectations and participated in interdepartmental planningInterfaced with Customer Quality Control Staff to produce the necessary video and written materials for training on proprietary client data implemented software at the request of the Customer's Project Management Team. Provided and oversaw Training, User Acceptance Testing and Sign Off Served as liaison between Subject Matter Expert and a dedicated project team of contracted programmers at the request of Senior ManagementConducted classroom setting training sessions of internal proprietary software applications

Jodi Young's Current Company Details
Cigna

Cigna

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Program Management Senior Analyst
Jodi Young Work Experience Details
  • Cigna
    Business Project Specialist
    Cigna Mar 2011 - Present
    Phoenix, Arizona Area
    View
  • Automon, Llc
    Manager Technical Customer Support Department
    Automon, Llc Apr 2010 - Jun 2011
    Provided 24/7/365 Customer Support for 200+ government agencies and private businesses using a customized Microsoft CRM application..Scheduled new version upgrades of Community Correction and Legal Case Management software. Triaged issues resulting from a Customer's IT environment, inadequate user training or software configuration settings.Manged roll-out of “Hot Fix” updates.Maintained a professional and positive approach while working with Customers to troubleshoot both technical and functional questions. Interfaced with third party vendors for on site hardware assistance and repair. .Prepared quick step documentation on features.
  • Wells Fargo
    Business Process Analyst
    Wells Fargo Sep 2009 - Mar 2010
    Phoenix, Arizona Area
    View
  • Anasazi Software
    Project Manager
    Anasazi Software Sep 2007 - Jan 2010
    Assisted Senior Project Manager during Client Data implementation phase of multi-million dollar customer by providing User training of Client Data implemented software. Demonstrated high level of commitment in satisfying internal and external customer requirements.Interfaced with customer Project Team as directed to ensure timeline constraints were met.Prepared well organized memos, letters and reports with clearly represented thoughts and ideas.Provided system setup tables data entry for new customer files
  • Value Options
    Business Systems Analyst Iii
    Value Options Mar 2006 - Sep 2007
    Lead Business Analyst on any number of projects. Served as the IT project manager in the development of a service planning and provider referral application for a behavioral health managed care organization.Web Application Screen LayoutOutline requirements for users both within and outside the organization with the business owners.Supervise contracted business analysts working on the project.Organize and facilitate Joint Application Development (JAD) sessions with internal and external stakeholders.Participate in user acceptance testing to demonstrate the application.Interface with team of multiple contracted development staff to ensure timeline constraints are met.Implementation of in house software systems including modifications and user documentation.Day to day Customer Service; managing of Service Tickets

Jodi Young Education Details

  • Cortez High School
    Cortez High School
    Ged
  • Kofa High School
    Kofa High School

Frequently Asked Questions about Jodi Young

What company does Jodi Young work for?

Jodi Young works for Cigna

What is Jodi Young's role at the current company?

Jodi Young's current role is Program Management Senior Analyst.

What is Jodi Young's email address?

Jodi Young's email address is jo****@****cox.net

What schools did Jodi Young attend?

Jodi Young attended Cortez High School, Kofa High School.

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