I was hired as the Store Manager to help boost profits and ensure the store ran smoothly. I was required to find the weaknesses within the store and act on them to turn them in to strengths. This included hiring and training new members of staff, helping existing staff to enhance their skills and refreshing the store. My duties include cash management, rotas, ordering, stock taking, training and customer service.

Whilst working here my duties included customer service, cash management, shift running and general barista duties. As a lead shift supervisor when management was on annual leave I would be required to step in and help run the store as manager. This expanded my duties to help run a team of 22 employees, daily ordering, weekly stock takes, handling interviews and ensuring the store was to QASA standards.

Communicated with customers on a day to day basis via calls, email and letters to assist with any complaints or issues they had. I was allocated my own case files and was required to resolve any issues. The skills I gained from this role include outstanding customer service such as building a rapport, using empathy to console the customer, working in a timely fashion and followed up with the customers to exceed customer expectations.

After briefly working here I became the companies youngest supervisor. I started out taking orders and preparing food for customers before my duties were then expanded to running shifts, cash management, ordering, stock takes and food safety.