Jodi Harmon Ambrose Email & Phone Number

Mesa, Az, Us

Remote

• Drive efficacy with Human-Centered Design, focusing on empathy, solving for challenges, and delivering exceptional product• Guide platform development requirements and design with usability and scalability at the forefront• Innovate new digital gadgets to deliver engaging content to users• Construct data flows for student practice and assessment• Hire and manage a team of Digital Instructional Designers and Development Analysts• Ensure a smooth flow of communication between Editorial, Instructional Design, Project Management, UX/UI and Coders• Bring continuity to visual design and expected behaviors by collaborating across teams• Sponsor and manage Digital Design Usability Testing with teachers and students• Facilitate data-driven decisions through defining requirements for and analyzing Google Analytics• Ensure timely work product by managing a JIRA Board to define iterations, track progress and manage projects• Work with Accessibility experts to delineate digital requirements• Ensure successful interactions with teams across the company by developing new hire training and training new employees• Analyze existing workflows and rebuild them to streamline information and make it digestible to a wide audience• Perform budget analysis for each quarter and provide forecasting• Create strat plans to maximize deliverables on bugdet and on time• Reduce rework by outlining and creating job aids, informational videos and timely blogs for teams across the company• Define digital best practices to move the company into digital-first production

Chandler, Arizona (Full-Time Remote Employee)

• Drive efficacy with Human-Centered Design, focusing on empathy, solving for challenges, and delivering exceptional product • Hire and manage a team of Digital Instructional Designers and Development Analysts• Ensure a smooth flow of communication between Editorial, Instructional Design, Project Management, UX/UI and Coders• Bring continuity to visual design and expected behaviors by collaborating across teams• Sponsor and manage Digital Design Usability Testing with teachers and students • Facilitate data-driven decisions through defining requirements for and analyzing Google Analytics• Ensure timely work product by managing a JIRA Board to define iterations, track progress and manage projects• Work with Accessibility experts to define digital requirements • Ensure successful interactions with teams across the company by developing new hire training and training new employees • Analyze existing workflows and rebuild them to streamline information and make it digestible to a wide audience• Perform budget analysis for each quarter and provide forecasting• Increase scalability of digital assets by collaborating with the Digital Design Coding team• Reduce rework by outlining and creating job aids, informational videos and timely blogs for teams across the company• Collaborate to build requirements for new digital assets

Primary responsibilities include:• Ensuring the instructional consistency of assets converted from Flash to HTML5• Developing user-friendly, educationally-sound software by wire-framing concepts and achieving group consensus• Collaborating with the UX (User Experience) team to ensure the product is visually appealing and easy to use• Ensuring educational integrity by writing SCORM compliant software requirements• Developing adaptive learning technologies to integrate into existing and future products• Helping projects stay on budget by redefining workflows and reducing redundancy• Streamlining the development process by creating templates that can be used across business units and with vendors• Testing cost-saving prototypes to drive lower-cost, more successful products• Verifying educational integrity for software products in usability testing to discover misconceptions and validate successes • Creating product samples to better illustrate what the end result will look like and how it will function• Leading Quality Assurance functions to ensure the accuracy of products• Collaborating with nationally renowned experts in the fields of brain research, collaborative educational practices, motivation, rewards and grit to best create an effective instructional design flow for upcoming products• Creating accessible products by consulting with CAST (Center for Applied Special Technology) and evaluating product designs through the lens of Universal Design for Learning • Researching trends in educational software design, cognitive load and working memory to ensure our products deliver what 21st century learners require

Major responsibilities include:•Expanding company offerings by leading the vision, creation, deployment and management of an online training community which facilitates an open forum for the professional development of educators across the nation•Bolstering client loyalty by writing and designing comprehensive training workbooks, modularized mini-manuals and quick start guides for internal and external clients that detail how to use and implement each feature of the e2020 system•Ensuring employee retention by analyzing staff needs, designing curriculum, and training new and existing employees, both in person and via webinar, on topics such as: product knowledge, new software, troubleshooting tips and tricks •Increasing the company’s client base by working with the Sales, Marketing, Engineering, School Support, Account Management and Graphics teams to provide cutting edge educational resources to educators and students•Writing, producing, directing, editing and hosting videos on Best Practices for educators, product knowledge for students, parents, educators and internal clients, and promotions for Sales and Marketing that align with industry trends•Managing departmental budgets, and employee schedules and logistics•Ensuring product viability and usability by providing User Acceptance Testing for new software releases

Responsibilities include:•Strengthening employee development by designing curriculum for and training new sales representatives in a 3-day, on-line academy •Fostering a constant-learner environment by training seasoned sales representatives in a 2-day, advanced academy focusing on product knowledge, sales skills and negotiations•Ensuring product viability and usability by beta testing new software from company and client perspectives •Increasing employee retention by providing on-the-job training for both new employees and employees facing challenges in achieving their goals•Working closely with executive management in the development of account executives' skills and success•Working with clients to ensure continued program success, and troubleshooting when necessary•Hosting corporate videos which introduce employees to the company

Principal responsibilities include:• Increasing the company’s client base by leading interactive sales shows and marketing events that highlight the company’s live, 2 instructor, VILT format• Expanding the company’s market share by working with upper management to develop and launch the company's first desktop software VILT courses• Reducing per-course costs by streamlining development processes • Writing and recording hot-topic blogs and podcasts• Outlining, storyboarding, building interactive activities, providing quality assurance, and leading live, 6 hour e-learning training sessions on the following topics: o Organizational Dynamics o Customer Service o Customer Service for Managers o Professional Communication o Mentoring o Change Management o Virtual Teams o Essentials of Sales Excellence o Sales Management o Maximizing Performance o Effective Presentations o Time Management o Microsoft Office

Primary job responsibilities included: • Facilitating training courses focusing in: o Customer focused sales o Customer service o Collections o Proprietary software o Risk analysis o Benefits and services o Decision making skills • Developing core curriculum and job aids to use in training classes and on the job training

Primary job responsibilities included: • Facilitating nationwide four-day training courses focusing in: o Up-selling customer contracts o Software applications o Customer service o Safety o Product knowledge and use o Decision making skills •Creating and improving training manuals, handouts and in-class delivery methods •Training coworkers how to use and implement Microsoft Office products •Creating internal documents to streamline required paperwork •Building internal relationships between the field offices and the home office •Shadowing employees to evaluate expertise •Reducing turnover by creating career paths for new employees •Budgeting and arranging all travel, hotel and dining accommodations for training class participants •Melding together the objectives of the home office with the realities of running a field office

Major responsibilities included:• Expanding our customer base by planning and delivering sales presentations for educational conferences • Writing text for sales fliers, catalogs, corporate websites and other supplemental marketing materials • Writing curriculum and training manuals and creating websites for educational training workshops• Encouraging renewals by effectively teaching Professional Development workshops nationwide• Maintaining excellent customer relationships by researching, developing and presenting satellite-delivered learning workshops

Major responsibilities included:• Garnering new business by producing, developing, and hosting over 150 live, interactive, satellite sales shows and conducting in-house tours for future clients that highlight current technologies and resource delivery methods • Fostering excellent client/company relations by conducting trainings for clients, co-workers, and sister companies• Creating new company offerings by working with executive management to develop and launch Educational Networks and The AutoBody Network• Ensuring product usability by designing a user-friendly, visually attractive, web-based interface for client use• Writing, producing, anchoring, and technically directing The AutoBody Network News

Major responsibilities included:• Encouraging business growth by researching, creating, producing, hosting and technically directing live, interactive, satellite-delivered shows: o More than 300 sales shows to school district personnel and legislatorso More than 1700 trainings, to over 4000 schools in North America, which focused on incorporating technology into the classroom• Expanding our customer base by presenting sales shows at educational conferences• Supporting sales initiatives by creating customized video and print resources to aid in million dollar + sales• Serving as on-air talent for the sales show that led to the sale of Simon & Schuster's Educational Division for 4.5 billion dollars to Pearson Education• Hiring and managing a team of curriculum developers and on-air talent• Budgeting, planning, producing, directing, scripting and presenting a three-week long series on Central Canada• Writing copy and developing graphics for marketing materials