Jo Anne Dima-Ala Email & Phone Number

Dallas, TX, US

Satellite Beach, Florida, US

• Wide range of Contractor Services for Marketing Events, Trade-shows, Project Management, Executive Assistant, Account Manager and Hospitality Task Force positions.
• Provide exceptional meeting planning solutions for clients by managing logistics that ensures each contractor opportunities are executed at the highest level of quality.

Plano, TX, US

• Strategically sold theatres to drive revenue and attendance while executing private events within assigned territory from proposal stages to closing.
• Daily liaison for external clients across all industry and market segments, booking Premium Private Screenings, Field trips, Theatre Church, Meetings, Studio Marketing Events.
• Negotiated and quoted events, generate invoice and collect payment.
• Managed event budgets, including catering and audio visual.
• Consulted with internal and external staff regarding all aspects of the event presentation including room arrangement, menus, service scheduling, facilities, equipment, parking, transportation, etc.
• Effectively communicated event logistics to theatre staff who handle all on-site operations.

Richardson, Texas, US

• Responsible for logistics planning, coordination, and follow-up for events and programs including meetings, receptions, lecturer series and a number of high profile and special events.
• Perform administrative duties as related to the position including compilation of guest/attendance lists, establishing and monitoring event budgets, and evaluating events upon completion.
• Coordinate, develop and implement event time-lines to ensure all events are executed efficiently and effectively with a focus on details
• Responsible for purchasing event supplies, participating in hands-on setup and preparation, address issues that arise, and oversee clean-up and close out of events.
• Research and recommend appropriate venues when required, and oversee rentals, decor, parking and public safety, and other requirements.
• Responsible for working with the digital marketing team to build event registration sites, and to promote events through all social media sites.

Telluride, CO, US

• Sold Catering and small private events at The Peaks Resort & Spa
• Managed planning, execution and supervision of assigned conferences and events which include sales, contract negotiations, and conflict resolution.
• Solicitation of direct selling in the local Corporate and Social Catering market.
• Maximized Catering revenues and minimize erosion of check averages from price-sensitive groups.

Dallas, Texas, US

• Furloughed, due to Covid-19
• Provided global event management services for complex programs such as sales meetings, conferences, investor conferences and incentives.
• Managed accounts’ strategic project and meeting/event planning; which oversaw contracting and negotiating with external vendors and risk mitigation for clients.
• Prepared detailed event estimates for clients and managed the event budgets
• Responsible for communication with vendors, obtain costs, understood rules and regulations of venues, procurement, create timelines and providing on-site support
• Conduct weekly meetings with clients and event team during planning process

Mill Valley, CA, US

• Managed planning, execution and supervision of assigned conferences and events which include sales, contract negotiations, and conflict resolution.
• Solicitation of direct selling in the local Corporate and Social Catering market (focus on Weddings).
• Maximized Catering revenues and minimize erosion of check averages from price-sensitive groups.
• Developed profitable menus and distribution of client expectations to F&B Departments.
• Coordinated event support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client and employee satisfaction

Dallas, TX, US

• Generated high revenue-yielding business for hotel rooms, function space and catered events.
• Conducted pre- and post-conference meetings and ensures client visits to hotel are successful.
• Produced on-boarding schedules, training and standard procedures for incoming associates.
• Top 5 Conference Manager with highest Medallia Survey average (9.80 of 10) in the company for 2018

Dallas, TX, US

• Served as primary support to the General Manager as well as other Executive Committee members
• Knowledgeable of Omni Hotels & Resorts sales and business processes; supports Hotel's goals & contributes to enhancement of customer value
• Organized activities and resources that maximizes productivity and efficiency
• Managed special projects assigned by the Executive Committee
• Maintained guest service recovery by handling guests concerns on property as well as Elmer Alerts & Social Media
• Assessed immediate situations and the priority of each; delegate when appropriate and provide independent follow through as required

Dallas, TX, US

• Oversaw and managed Omni Kid’s Club & hotel activities. Develops and implements programs, projects, special events and activities designed to increase revenue with Sales & Marketing
• Prepared budgets and monitor expenses for department.
• Supervised all activities to ensure compliance with the hotels’ management objectives, policies and procedures.
• Ensured department’s profitability objectives are met and goals created.

Dallas, TX, US

• Aided the Director of Sales & Marketing in creation of all reports that analyze and support the sales function for the hotel, including EOM execution and review
• Managed & maintained the DMPE (Delphi ) database system on the property level
• Trained new users on Omni Hotels DMPE standards, and servicing as the communication link between sales, catering & convention services system users, management and technology specialist.
• Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations.
• Tracked product line sales and costs by analyzing and entering sales, expense, and new business data.
• Generated the Weekly Sales Activity Report (Catering, BTSM, and Group Sales)

Dallas, TX, US

• Responsible for booking meeting space accommodating small meetings and events, all associate events
• Sold & Executed events, acting as Catering Manager through logistics, AV and set ups
• Assisted the Director & Managers of Catering & CS with administrative duties, special custom menus, communicating upcoming events and promotions, proactively anticipating service needs of functions and work with all.
• Fostered and developed relationships with clients, hotel guests and associates who book events to maintain a catalog of repeat business while prospecting for new events.
• Qualified catering inquiries and forwards on to the appropriate Catering Manager, Conference Services Manager or Director.
• Ensured daily BEO’s are distributed promptly and accurately to appropriate Departments.

GB

• Obtained and maintained clienteles of $5k+
• Maintained and exceeded company KPI with in Southeast area in 2015 & 2016.
• Delivered effective recruitment, training and motivation of the team.
• Adapted personal, interpersonal and managerial behavior and enhance company brand values.
• Followed merchandising principles and executed guidelines to ensure brand was presented at highest level.
• Ensured team are aware of current targets, promotions, and campaigns in store.

Dubai, Dubai, AE

• Served as Executive Assistant to Executive Team and Regional Managers.
• Coordinated the Executive members' schedule including internal & external obligations
• Booked and coordinated domestic/international travel, tracked expenses and produce itineraries for Regional Vice President, Regional Director of Finance and Executive Team
• Prepared Regional reports by collecting and analyzing information
• Prioritized and filtered the needs and communications with the Executive Committee
• Oversaw special projects assigned by the Executive Committee

Humble, Texas, US

• Provided assistance to Sales and Marketing Director with daily operations
• Coordinated various communication and marketing activities
• Scheduled event set-ups
• Showcased company's business strategies through social media, open houses, and networking events.

Lake Buena Vista, Florida, US

• Lead the marketing efforts for the Disney College Program on campus presentations in the Houston area.
• Assigned Secretary of UH DCPAA
• Reports meeting notes to team and area recruiter.

• Ensured adherence to quality expectations and standards
• Supervised food preparation and servicing techniques
• Responsible for the supervision of food venues on the property
• Train incoming member(s): Bar-tending, Flambe, Tableside Service, Formal Dining Service, and Buffet Management.
• Coordinated events with prospective clients.
• Awarded Star Award MAY 2011

US

• Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP'sObserves performance and encourages improvement
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
• Responsible for reporting and making reservations
• Knowledge of OPERA PMS System

Lake Buena Vista, Florida, US

• Responsible for gaining knowledge and working in the capacity of supervision of the daily operations of the Hotel Houskeeping department in accordance with Disney Company
• Promoted Animal Kingdom Lodge and Disney company in the Housekeeping Department
• Assisted with specials projects for the opening team of Kidani Village

• Assessed hospital needs through the recruitment, placement and retention of junior volunteers.
• Monitored, supported, motivated and accredited volunteers and their work.
• Recognized volunteers by coordinating appreciation events
• Offered advice and information to volunteers through face-to-face, telephone and email contact.

Bs, Hotel And Restaurant Management; Event Management

Hotel & Restaurant Management, Event Management