Joe Colangelo Email & Phone Number

New York, Ny, Us

New York, United States

Technical Analyst at Skadden, Arps, Slate, Meagher & Flom LLP

Greater New York City Area

Provide senior-level technical support to the end user community utilizing Windows7 and Windows 10 Professional for all supported hardware, application, mobile devices and AV issues for all affiliate divisions of Turner Broadcasting AdSales, consisting of approximately 1000 users.

United States

● Provide exceptional technical support to end users across multiple Windows platforms & MacOS, addressing various hardware, application, and connectivity issues. Used best practices to navigate a matrixed organization covering Turner Broadcasting (TBS) WarnerBros., HBO, Max Streaming Services, Bleacher Report, HGTV, Discovery Channel, Food Network, Cartoon Network, Sports and Entertainment, and TruTV● Act as a primary Executive Level Support team member for 2.5 years● Provide after hours 24/7 365 support to entire northeast region executives/VIPs● Arrange the technical aspects of executive meetings with our domestic and international teams● Administer escalation of technical various issues to appropriate teams for minimal downtime● Outpaced goals as the project lead on several department moves and various IT projects.● Main liaison between our acquisitions/purchasing dept. and the user environment.● Part of a 2-man team chosen to establish an asset management role which consisted of creating documentation and procedures● Selected as the onsite Apple service contact for all Apple MacBook and Apple Care warranty Device repairs● Maintained help desk support for Outlook, MS Office, and internal company applications. Increased end-user satisfaction ratings within a short timeframe.● Implement OKTA multi-factor authentication software on all mobile devices company-wide● Appointed as the primary onsite IT Lead throughout the pandemic, managing initiatives to image and ship out all IT equipment as well as keep track of large volumes of inventory● Conducted hardware repairs/installs and uncovered opportunities to decrease IT costs.● Support Global Protect (primary company VPN)● Facilitated the implementation of an onsite tech bar● Participated in a team effort of installing and rolling out several Office 365 migrations

New York, New York, United States