Joe Darley Email & Phone Number

Leeds, England, United Kingdom

Providing a key technical role in the planning, delivery, and supporting of the implementation of full speech recognition and end-to-end workflow management software solutions to National Health Service (NHS) clients across the UK.Directly responsible for the installation, configuration, deployment and upgrading of the full speech recognition document management solution, across both on-premise and cloud based platforms from both the backend Server and frontend Client perspectives… Show more Providing a key technical role in the planning, delivery, and supporting of the implementation of full speech recognition and end-to-end workflow management software solutions to National Health Service (NHS) clients across the UK.Directly responsible for the installation, configuration, deployment and upgrading of the full speech recognition document management solution, across both on-premise and cloud based platforms from both the backend Server and frontend Client perspectives. Achieved through hands-on use and understanding of industry-standard software technologies such as Windows Server, SQL, and virtualisation technologies such as Citrix Virtual Apps and Desktops (XenApp/XenDeskop), Microsoft AppV, and VMWare. Working directly with both key project stakeholders and end-users to understand and provide the best solution to suit the client's needs, and to satisfy the goals of the project and uphold the terms of the SLA.Experienced also in the delivery of software training directly to end users, as well as operating the service desk to provide further support when required. Show less

Leeds, United Kingdom

GDPR• Managing & tracking the company-wide GDPR implementation project• Directly involved with the analysis, development and implementation of compliance measures• Acting as the main point of contact for queries and guidance for our adviser network• Created and delivered GDPR compliant training materials for both internal staff and our adviser networkConduct Assurance • Further developing our Financial Adviser performance monitoring tools within Excel to extend… Show more GDPR• Managing & tracking the company-wide GDPR implementation project• Directly involved with the analysis, development and implementation of compliance measures• Acting as the main point of contact for queries and guidance for our adviser network• Created and delivered GDPR compliant training materials for both internal staff and our adviser networkConduct Assurance • Further developing our Financial Adviser performance monitoring tools within Excel to extend functionality, improve data quality and user experience• Regularly collecting and manipulating adviser performance data to create management information• Created new processes and tools to screen our clients for sanctioned individuals for better compliance with FCA regulation Show less

Uxbridge, Uk

• Single-handedly provided on-site IT support to approx. 140 individuals including software/hardware problem resolution and repair, device and peripheral procurement, replacement, and inventory management• Managed two projects involving a global team and assisted in other projects throughout the year• Constant exposure to corporate IT environments and technologies