• Manage the Services business including pre-sales activities through services delivery for engagements for U.S. Federal Government clients totally more than $3M annually.• Lead and mentor consultants for effective consulting and career growth.• Teach leadership fundamentals to consultants, empowering them to lead their customer teams through change.• Build relationships with customers to understand evolving needs, ensure satisfaction, and identify additional services opportunities if appropriate. • Provide orientation for Services offerings to account executives, prospects, and customers.• Engage with the account team and prospects to understand customer needs, ensure opportunities include adequate services for customer success. • Collaborate with all NORAM services leadership to ensure effective staff utilization to meet business objectives.

• Oversaw project and program planning and execution for enterprise projects supporting the U.S. Senate. Gathered requirements; identified technical solutions; recommended build or buy; drafted statements-of-work; evaluated alternatives, managed projects and ensured customer satisfaction.• Led a team of project managers, Agile developers, UX designers, and QA staff for the Sergeant at Arms that developed 50+ digital products supporting a wide array of business processes.• Ensured products met the expectations of a demanding Senate community. • Recommended policy changes as appropriate for project and business success.• Product managed and led the development team for a digital services portal that automated Senate office management functions, balancing feature innovation with maintenance and support activities. • Built relationships with business domain leaders to negotiate portal development scope and schedule.• Drafted program and project budgets, and managed expenses of $1M annually for application projects.• Wrote statements of work for a wide variety of professional services.• Mentored staff and develop team leaders who have repeatedly received recognition for outstanding service.

• Successfully co-managed the $20M migration of all Senate telephony systems from a leased central office to a Senate-owned, on-premise VoIP solution including achieving 95% customer satisfaction in a demanding, high achieving environment.• Led a multi-million-dollar project to design, build a Microsoft Exchange infrastructure and migrate the Senate campus and more than 400 state office locations from legacy email systems.• Developed, maintained, and executed project budgets, schedules and change plans while managing stakeholder relationships, and ensuring customer satisfaction.• Led projects and program managers to achieve business objectives for enterprise-scale projects and satisfy diverse customers. Served as scrum master for software development projects. • Contributed to strategic planning sessions with CIO and directors, evaluating project for alignment with strategic plan and revising the plan as annually. • Developed professional staff through coaching and regular feedback.• Facilitated business process documentation and re-engineering for significant development efforts.• Managed day-to-day operations throughout the project before transitioning support to operations staff.• Received “Outstanding Employee of the Year”/“Special Recognition for Outstanding Service” three times. Led teams that received the recognition multiple times.

Coordinated development of complex computer lab to validate messaging system architecture. Developed and presented monthly project reports highlighting progress, risks, and issues as necessary to key stakeholders. Created marketing materials and led informational meetings to prepare staff and customers for upcoming changes and manage expectations for project. Developed the pilot project for a major email project.

• Compiled, analyzed, and presented budget requests for department. • Assessed interdepartmental operations and recommended improvements.• Assisted in cost analysis of proposed policy changes and recommendations. • Managed select in-house software development projects.