Joe Ramirez Email & Phone Number

Houston, Texas

Houston, Texas Area

Officiate sporting events, games, and competitionsJudge performances in sporting competitions to determine a winnerInspect sports equipment and examine all participants to ensure safetyKeep track of event times, starting or stopping play when necessarySignal participants and other officials when infractions occur or to regulate play or competitionSettle claims of infractions or complaints by participantsEnforce the rules of the game and assess penalties when necessary

Stafford

• Established, developed and maintained positive business and customer relationships• Expedited the resolution of customer problems and complaints to maximize satisfaction• Exceeded agreed upon sales targets and outcomes within schedule• Conducted market research to identify trends and manage sales activities accordingly• Maintained existing accounts through referrals, cold calling, and superior customer service.• Analyzed client needs to effectively recommend products and services• Executed sales and ensured complete client satisfaction in all respects• Managed resources, in order to meet sales performance objectives and customers’ expectations• Led solution development efforts that best address customer needs• Identified potential and new clients and sustain relationships with existing customers • Handled all customer complaints in an expedient and professional manner• Found, developed, and closed new business to grow the customer base• Reported to the parts manager and assistant manager and gathered data from daily visits to the customer• Visited each customer and farm the account and discussed the buying habits of the store• Presented new Ford purchase or incentives programs to customer and hunted for new accounts in given area • Successfully maintained at least $400,000 of monthly sales• Worked in conjunction with a call center consisting of a team of five workers• Called customers to quote prices while with the customer and to isolate hard to identify parts• Worked with the dispatcher and the ship out teams to ensure that delivery times are on track• Performed collections of accounts over 30 days by making phone calls and or face to face visits• Handled small legal proceedings, cases that would be considered small claims• Provided notary service for the accounts that choose to open a credit account with our dealership

Texas

• Consistently provided customer satisfaction through technical support of game end users• Performed repairs, maintenance, upgrades, installments and configurations of all gaming devices• Working knowledge of the proper configuration, operation and maintenance of all gaming equipment • Maintained accurate documentation of configurations and other related data to better facilitate future needs • Worked with the operations team to ensure responsive 7-by-24 support of gaming systems and devices• Established and maintained proper record keeping and documentation on all equipment• Performed preventative maintenance on all equipment per the gaming technician maintenance schedule • Worked 10 hour shift with games that needed minor repair daily to keep in a working fashion for the attending guests• Restocked various prizes won during the day and set the store up for an easy opening the following morning• Handled large sums of money to be counted and stored for the night• Counted the money the next morning to confirm the numbers from the night before

Houston, Texas Area

• Gathered tools needed to install/remove blinds, remove orphis flange, remove/install gate valves, and remove/install pressure control valves• Assisted in opening plugs and release valves, hooking up steam hoses• Grinded bevels into pipe, added landings and removed landings depending on welding method• Used cutting wheel and pipe cutter to cut pipe to length• Fitted flanges, 90's, tee's and pipe using jacks, levels, and 2 hole bolts, dogs and squares• Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment• Laid out, positioned, aligned and secured parts and assemblies with straightedges and combination square sand calipers• Responded to service calls quickly and professionally• Followed all safety guidelines, including proper machine guarding and lockout and tagout procedures• Cleaned and degreased weld joints and workpieces efficiently• Inspected tools for damage or wear to prevent injuries and accidents• Worked in the construction field aiding the journeyman pipe fitter in the completion of a plan designed fire suppression system• Read blue prints and operated machinery to make precise cuts of steel that I fabricated on location• Helped the journeyman install the steel pipe according to the given city codes and blue prints• Worked as a two man crew along with other tradesman to finish a job to completion.

Bachelor Of Arts (Ba), Music, Guitar

Ba, Entrepreneurial And Small Business Operations

Activities and Societies: Alpha Kappa Psi