Joe Roach Email & Phone Number

Plano, Texas, United States

As a Fraud Specialist in Inventory Management Plastics at JP Morgan Chase, I examine client accounts through strong analytical skills to detect any signs of fraud with advanced tools like Customer Assist and CCS software. Moreover, I ensure that both vulnerabilities and exposure are minimized by conducting thorough reviews of each account using a range of platforms, including CCS, CA, TI, and Eserve. A key part of my day-to-day involves managing a caseload of 25 to 30 claims, in which I consistently delivered over 90% decision quality in CTM while also meeting daily claim count targets.

Coppell, Texas, United States

As a Mortgage Loan Processor at Mr. Cooper Mortgage, I gathered and verified essential loan documentation, ensuring all paperwork was accurate and complete, to prevent delays and maintain a streamlined workflow for both clients and internal teams. Working with FHA, VA, FHLMC, and FNMA loan programs as well as through my knowledge of loan guidelines in collaboration with Underwriters, Title Companies, Appraisers, Loan Officers, and Funding teams, I ensure that all information needed is taken while maintaining the security of non-public information (NPI). One of the most challenging yet rewarding aspects of my job was resolving mortgage approval stipulations, including clearing final hurdles like Clear to Close, Tax Escrow, and securing final funding. In this role, I managed a loan pipeline of 30-80 loans where my ability to communicate clearly and proactively with both clients and internal stakeholders was instrumental in keeping everything on schedule.

Plano, Texas, United States

As the Operational Manager at Home Depot, I led a $42M store budget, consistently surpassing sales and operational goals through strategic leadership and effective execution, ensuring the store’s ongoing success. I developed and implemented sales strategies, using P&L analysis to uncover growth opportunities and optimize profitability. I took charge of the Receiving department, managing inventory deliveries, overseeing claims for workers' compensation, general liability, and property damage, and conducting safety inspections to reduce risks and prevent losses. I crafted and executed sales and profitability strategies, leveraging financial insights to drive performance. I focused on associate development by conducting performance reviews, creating tailored development plans, leading training initiatives, and managing employee scheduling, while also playing an active role in recruitment and interviews. I cultivated a sales-driven environment by collaborating with associates and vendors, emphasizing excellent customer service and quickly resolving operational issues.