Terminal Management | Operational Excellence | Cost Control | Process ImprovementPerformance-driven professional with extensive experience in air freight trucking logistics, transportation, and terminal operations management fields. Proven track record of reducing costs, improving dock operational efficiency, ensuring on-time freight delivery, and enhancing safety in the workplace. Highly instrumental in fostering long-term relations with customers and coordinating all linehaul operations. Respected leader with a keen focus on training and directing a new team of drivers.MIDWEST EXPRESS Apr 2018 – PresentHUB MANAGERManage all aspects of company-wide linehaul operations while matching loads with all terminals. Develop a network for all terminals to have visibility into loads moving throughout the system. Serve as a payroll administrator for linehaul drivers. Recommend software updates to provide better support to customers. Open five new markets and establish KPIs for new markets that include communication and updates on freight recovery, status updates, and delivery updates. Reporting all KPIs and financial data to upper management for investor analysis. Drove profitable linehaul and local operational excellence by negotiating with independent contractors. Supported all drivers that meet TSA and STA qualifications to offer a variety of freight pickup and delivery services for international customers with excellent safety and HR skills. Decreased linehaul costs by combing loads. Improved production by acting as a scheduler of hourly and salary employees. Recognized as a Hazmat certified and provided appropriate information to the entire network on regulations. Maximized coverage by using a mix of FT and PT employees. Delivered 24/7 support for the entire system to trouble and handle shoot issues to protect service for customers.FORWARD AIR Mar 2015 – Apr 2018TOWNE AIR FREIGHT Dec 1990 – Mar 2015TERMINAL MANAGERRendered professional training to new drivers and office staff for performance appraisal. Led proper documentation by adhering to progressive discipline procedures. Hired, selected, trained, and led all terminal employees and attained KPI targets. Served as a customer advocate, making successful sales calls to build customer relations with to improve service standards. Drove dock operational improvement through staff training and logistics planning. Drove cost control for the largest terminal in the network.  Eliminated trucks by raising a load factor while not disrupting service to customers.