Joe Wagner Email & Phone Number

United States

Boise, Idaho Area

Boise, Idaho Area

* Analyzed and fixed Python code for performance improvement.* Managed on-site technicians to properly survey customer locations for new network equipment.* Assisted in weekly meetings to promote efficiency and cost saving techniques.* Had direct communication with customers to discuss projects for feedback and how to increase on-site production.* Wrote.

Austin, Texas Area

* Directly responsible for handling customer requests in a timely and professional manner. * Bridging the gap between customer's desires and network engineers to achieve a mutually beneficial outcome to their expectations.* Worked with customers, coworkers, and management to effectively produce SOPs which could be clearly understood and implemented. *.

Woodland Hills, CA

* Prepared and tested all SOP documents and audit reports for the Quality Assurance department.* Used SharePoint to coordinate between IT and other departments to submit work orders for program changes. * Automated audits reducing the work time needed by 30% per audit.