Joe Aboud Email & Phone Number

Sunnyvale, Ca

-Prepare partners, internal users and stakeholders on new product introductions, systematic changes and new feature functionality, per release (SFDC).-Enhance the Partner/Customer Experience. Gather data and other information from Internal and Partner users, to assess future changes for business optimization and efficiency. Maintain an open dialog and conduct frequent 'Voice of the Customer' (VoC) forums to identify needs.-Directly impact the effectiveness and success of the Quote to Invoice group, Sales teams and Partners.-Collaborate with partners, peers and stakeholders to ensure those impacted by initiatives are adequately prepared.-Work collaboratively, and act in a lead role as a business subject matter expert, within a team environment, to meet aggressive goals and pre-defined measurement criteria. -Plan, create, and execute training strategies and conduct audience analysis to determine skill/knowledge requirements for all those impacted.-Manage business needs based on project requirements and provide guidance to Training Developers regarding process and/or system functionality

Consultant at Cisco Systems, directing the Operational Planning, Implementation and Deployment of several large and small scale global projects.-Liaison between stakeholders (Sales Quoting team) and IT teams; Interact with the IT Development teams as well as other cross functional teams and management to ensure Salesforce.com deployment/project success.-Work closely with external vendors and internal users for project execution (development and implementation), including resolution of issues, adhering to PLC gates and risk identification/management.-Created the Channel Programs Strategy document used for the Guided Deal Registration (GDR) implementation to help drive, streamline and transform the Partners experience in deal registration. -Drive alignment and collaborate on the ‘execution of strategy’ with other teams including; Partner Led, Channels GTM, Strategic Partnership, Theaters/Geo’s, etc. to ensure business strategies, best practices and operational improvements. - Managed the entire Salesforce.com monthly ‘Release Enhancements’, across Cisco. - Managed product implementations/deployments with Marketing, Channels, Global Sales, Stakeholders, Business Partners, Trainers, Subject Matter Experts (SME’s) and others.-Identified and tracked milestones; assessed and mitigated risks; developed contingency plans and proper escalation procedures for several channel programs that directly increased ROI. -Created and authored e-Learning modules; managed the Instructor Led Training and Virtual Class process for Salesforce.com and other Cisco program deployments.-Managed the ‘flow of information’ from IT and the Configuration Team to the Global Sales Teams; end users, business partners, and other Cisco product users.-Developed new processes for future projects, adding to Cisco’s continuous improvement knowledge base.-Identified and evaluated technologies, tools, and learning delivery mechanisms that meet critical business needs.

Managed the day-to-day company operational needs, negotiated contracts and managed relationships with employees, vendors, contractors, etc. Implemented and managed company wide policies and procedures, maintained the 'head count', staffing recap, and the employee option pool. Identified, negotiated and managed new space planning for two company wide moves. Was 'brought in' to help build the company infrastructure, so they could ‘get to the next level’. Company was acquired on 5/19/11 by Symantec for $410M.

Managed all day-to-day operations for the ‘Software Integration’ Business Unit. Responsible for leading the planning and execution of the Software Integration Group's software product programs in partnership and collaboration with other Business Unit Managers and Directors.

Analyzed, implemented and managed all business and operational needs for the Company. Managed and oversaw all day-to-day operations (A/P, A/R, Contracts, Stock Options, Human Resources, Reporting, etc.). Managed the due diligence paperwork for two rounds of Venture Capital financing as well as the sale/acquisition of the company. Reported to the CEO.Company was acquired by Sun Microsystems on 8/20/03 for $66M.

Managed all Company business and operational needs. Managed complete Office and Human Resources Administration, i.e., Payroll, Employee Benefits (Medical, Dental, 401k, Life, LTD), Accounts Payable, Purchasing, Employee Handbook, Performance Reviews and Stock Grants/Purchases. Managed the due diligence paperwork for three rounds of Venture Capital financing as well as an acquisition. Company was acquired by Pivotal Inc. Reported to the CEO and Sr. VP Finance.

Worked with the Senior Vice President of Sales and Marketing and staff members to compile data on future marketing events, announcements, products, worldwide enterprise focus, and financial planning. Instrumental in gathering data for “Marketing Indicators Report” and Pricing List use for product positioning, increasing product revenues 26+% year over year.

Key experiences include:- Involved in developing, modifying, and executing company strategies that affect immediate operations and have company-wide affect, resulting in overall cost savings of 20%.- Business Operations and Human Resources Director (Manager) for three Companies.- Worked with the Senior Vice President of Sales and Marketing and staff members to compile data on future marketing events, announcements, products, worldwide enterprise focus, and financial planning. Instrumental in gathering data for “Marketing Indicators Report” and Pricing List use for product positioning, increasing product revenues 26+% year over year.- Managed all business and operational needs; Payroll, Employee Benefits (Medical, Dental, 401k, Life, LTD), Accounts Payable, Purchasing, Employee Handbook, Performance Reviews and Stock Grants/Purchases for five Companies (from 35-250 employees).- Managed and negotiated employment, contractor and facilities agreements for five Companies saving the Companies untold ($) amounts.