Joseph Piazza Email & Phone Number

California, United States

San Jose, California, US

• Responsible for the most visible, impactful, and cross-functional IT infrastructure and R&D farm server projects.
• Managed the implementation of a new, highly robust datacenter and directed the move of critical business applications from physical infrastructure to virtual infrastructure, increasing uptime availability to 99.99%.
• Facilitated the migration from a local office to a datacenter of ~300+ physical servers and ~400+ VMs as well as the decommission of ~200+ physical servers and ~400+ VMs, decreasing overall cost of IT infrastructure.
• Led a worldwide WAN restructuring project set out to reduce WAN costs by $50k / month and ensuring at a minimum a 1+1 WAN redundancy at each office location
• Successfully delivered a key IT project focused on increasing R&D farm server utilization of interactive jobs by 40% and batch jobs by 30%.
• Proactively communicate project status and concerns to project team, project sponsor, and executive management via meetings, phone, IM, and/or email as detailed in the project communications plan.

San Jose, California, US

• Coordinate innovative cloud-based infrastructure as well as internal infrastructure projects.
• Interact with stakeholders across multiple business units and IT to identify and prioritize project tasks and schedule tasks in accordance with customer needs and project delivery guidelines and methodology.
• Plans and directs schedules as well as project budgets. Promote adherence to standards with regard to methodology, documentation and quality assurance.
• Solicit input to ongoing and future project initiatives, and schedule project resources for delivery in accordance with priorities and methodology.
• Work closely with stakeholders (business and IT) to resolve conflicts in prioritization and staffing.
• Track and communicate status at both a detailed (task) level and a summary (sub-project or release) level for a variety of audiences, from the project team to executive sponsorship.

Boston, Massachusetts, US

• Responsible for managing IT projects of all new and existing large/enterprise size clients as well as communicating with their C-Level executives to review project progress by utilizing various tools such as but not.
• Provide project charter and planned value for all new projects focusing on clarity and profitability to our Sales team via SalesForce.
• Mentor and encourage fellow Project Managers through daily discussions and scheduled monthly trainings focused on delivering high-quality service and products.
• Enhance the Project Management Team’s productivity and decrease cost by instituting, improving and maintaining processes via an internal wiki (DokuWiki) and project workflow diagram created in Visio. Reviewed budgeted.
• Represent the Project Management team and convey our importance to clients during onsite and remote sales opportunities.
• Assist with project delegation to project team members based on workload analysis reports.

Boston, Massachusetts, US

• Projects managed were focused on small to medium size businesses that were looking to move into ECI’s Hosted IaaS, NaaS, Email & VOIP Services.
• Planned, documented, and successfully delivered all 100+ projects that were allocated utilizing Microsoft Project & Visio.
• Organized onsite and remote, internal and client facing, project kickoff meetings that were an introduction to the project team members and an overview of all the statements of work.
• Tracked project progress of the project steering committee, that included ECI, Client, & Third-Party Vendor stakeholders, throughout the project lifecycle via a self-created Gantt chart in ConnectWise & Microsoft.
• Held meetings with the project steering committee and the client to review project progress reports and to update the project plans with any agreed upon changes.
• Monitored project cutovers, user acceptance testing, and go lives.

• Led a team of 5 engineers by maintaining, organizing, and scheduling their workflow through verbal, email, and ConnectWise contact.
• Held and recorded minutes of weekly meetings with the team that centered on understanding new/changed processes, group brainstorming around how to resolve high-level client issues, and to discuss new technology market.
• Designed & managed 100+ proactive projects for our 30+ clients which focused on preventing reoccurring issues and potential future issues.
• Created & implemented a technical needs assessment form in Microsoft Access that was used when visiting prospective clients. This form was then used to develop quotes and a scope of work for projects to bring these.
• Acted as an escalation point for our clients and our engineers, resolving both top tier technical and account requests.

Zurich, CH

Zurich, CH

Bachelor Of Science - Bs, Computer Science

High School, High School Diploma