Joe Clay Email & Phone Number

United States

United States

United States

Field consultant focused on support of the NetScout platform.

Sumter, South Carolina Area

Professional consultant specializing in consultation, customization, configuration and implementation of the NetScout NGeniusONE traffic analysis and monitoring platform.

Mobile, Alabama Area

On-site and remote consulting services for the SolarWinds Orion product suite. Services include installation, configuration, optimization and support for all Orion modules as well as user/engineer training for clients.

Bagram Air Field, Afghanistan

• Designed and implemented fully redundant, highly available network for Bagram Prison CCTV system using both layer 2 and 3 technologies and Cisco routers and switches. • Leveraged route maps, access list, SSH, port security and TACACS (terminal access controller access control system) to achieve excellent network security.• Diligently monitor LAN/WAN circuits using SolarWinds network monitor, syslog server and SNMPc network monitoring software.• Configure GRE tunnels and VLANs (virtual local area networks) to fortify security and isolate customer’s traffic.• Configure and manage TACACS server to effectively control access to all routers and switches.

Camp Arifjan, Kuwait

• Collaboratively managed multiple Non-secure Internet Protocol Router Network (NIPR), Secret Internet Protocol Router Network (SIPR) networks, and VoIP services throughout Middle East.• Expertly administered networks consisting of Linkway modems, access switches, Cisco 3800 series routers, Cisco ASA firewall, Cisco Call Manager for VoIP phones, and 6509 distribution level layer 3 switch running BGP.• Maintained network security, optimized availability and reliability of LAN/WAN circuits, contributed to network cabling and installation, and performed DHCP and Print Server Administration.• Accurately configured GRE tunnels, VLANs, and TACACS access server.• Configured and troubleshot routing by using OSPF, EIGRP and RIP protocols internally and BGP externally.

Birmingham, Alabama Area

• Proficiently delivered Internet, VOD (video on demand), and VoIP (voice over IP) services to 250,000 Alabama subscribers via hybrid network encompassing coax, fiber optic and Ethernet transport.• Demonstrated outstanding talents in configuring, maintaining and troubleshooting Cisco 12012 and 12016 Gigabit Switch Routers (GSR) and participated in 2010 upgrade to ASR 9000 series running IOS XR.• Collaboratively maintained 99.9% network uptime and very high customer satisfaction levels.• Met with hardware vendors to evaluate cost and features of equipment needed for upgrades.• Designed, troubleshot and maintained core network consisting of multiple Cisco 7609 layer 3 switches which connected state of Alabama to company's national backbone.• Designed, troubleshot and maintained Cisco 15454 and Infinera DTC optical networks and a DWDM network for business customers.• Effectively implemented upstream and downstream cable modem load-balancing.• Precisely monitored network traffic and statistics using SolarWinds, Cacti, Drum, and Zenoss SNMP-based software.• Designed, troubleshot and maintained redundant DHCP servers using CNR on UNIX platform.

Birmingham, Alabama Area

• Applied dynamic leadership talents toward managing, motivating, evaluating and coordinating top-performing team of network administrators, network engineers, and RF engineers servicing Alabama, Georgia, Florida, Mississippi, and Louisiana. • Served as central point of contact between Cisco TAC engineers and local contacts during outages.• Coordinated regional maintenance and change management in alignment with company guidelines.

Birmingham, Alabama Area

• Responded to incoming support calls regarding cable Internet issues spanning installs, email problems, rewiring, set-up, and cancellations. • Successfully resolved challenging technical issues to maintain high levels of satisfaction.

Bachelor Of Science, Management Information Systems

Activities and Societies: President's list 2001, 2002, 2003, 2004 for outstanding academic achievement3.8 GPA

Advanced Academic