Joe Baxter Email and Phone Number

IT Manager leading ServiceNow Strategic Portfolio Management implementation across the enterprise. Specializing in demand management, portfolio management, resource management, time management, financial reporting and program and project management functions.

Senior Project and Program Manager delivering on infrastructure projects for a leading healthcare plan provider. Implemented ServiceNow into the enterprise which involved deployment of the core platform, a CMDB, Service Portal, ITSM and ITBM applications, and the migrating of request catalog templates. Leading process design for demand management, portfolio and project management, and resource management. Organizational change management is a key component of the transformation, as is the establishment of strong governance processes.• Requirements definition and planning for the implementation of the core platform, CMDB, and ITSM functions • Deployment of IT ServiceNow IT Business Management functionality including demand management, project management, and resource management. Provided subject matter expertise for process development and training to Detroit and Tampa PMOs • Migration of 130 service catalogs for 30 departments from prior system to ServiceNow in 7 months on time as planned• Scope management, change management, and resource tracking of 3 vendor SOWs in support of the ServiceNow implementation and ongoing maintenance • Facilitated bi-weekly ServiceNow Steering Committee meetings to track progress of projects, identify risks, and provide direction on issues• Successful facilitation of the 2019 Business Continuity drill

Engage with Account and Client Executives to draw out underlying business and technology issues in order to define solution options and technology road maps. - Technical Consulting- Innovation- Broad IT Infrastructure experience in desktop, server, data center, cloud, storage, network technologies- knowledgeable in Industrial IoT concepts- server migrations- ITSM solutions

Led a cross-functional team of infrastructure engineers for large automotive clients in the industry to design infrastructure solutions to meet client application requirements.- IT monitoring & reporting- application monitoring- team leader- mentoring- proposal development and estimates

Project initiation, prioritization and tracking of multiple projects to create and maintain corporate portfolio of IT service management services.- PMO Management- Financial management- Cost modeling- Team leadership- mentoring

Management of engineering team delivering IT Infrastructure solutions for GM and internal EDS infrastructures.- Team management- Project Team leadership- Infrastructure engineering- Operational Leadership- Budget Management