Director, Operations And Marketing
• Screened, selected, and maintained CRM systems, payroll and PTO time-tracking systems, and internal communication systems for use company-wide.• Managed a team to provide high quality and timely customer service and response to inbound inquiries.• Developed and maintained customer-facing tools for use by sales team to quickly and accurately develop pricing proposals.• Led efforts to establish a new company location, and later expanding it to a new location, in the Greater Boston area, including selecting site, scheduling staff, planning interior design, interfacing with building management and staff, etc.• Closely collaborated with company founders on a wide variety of matters related to operational efficiencies.• Responsible for many IT tasks, including technology planning, hardware and software purchasing, equipment tracking, as well as interacting with outside technology vendors when appropriate.• Consulted with company owners in hiring, staff advancement, and terminations, and insuring compliance with HR best practices and laws.• Developed and provided regular revenue and other financial reports to company owners.• Developed numerous internal company policies. • Interacted with legal counsel, HR consultant, and payroll service to insure compliance with all relevant laws.• Oversaw the development of a new website, regularly interacted with web agency, monitored web activity.• Performed numerous and varied ad hoc tasks, as the need arose, in all areas of company activities.
