✓ Leading a team responsible for the suite of enterprise collaboration tools including communication platforms, work management solutions, and knowledge management applications.✓ Driving strategy and adoption of generative AI technologies across the organization as a key member of the corporate GenAI steering committee. ✓ Facilitating contract renewals in concert with utilization analysis to identify cost optimization and tool consolidation opportunities.✓ Setting up SSO and SCIM user provisioning for apps through Okta IAM.✓ Overseeing Adaptavist Managed Services team augmenting Atlassian system administration support.✓ Led redesign of contractor onboarding process using DocuSign and Jira Service Management.

✓ Successfully planned and executed a full, company-wide Atlassian Cloud migration, including 300+ Jira projects, 400+ Confluence spaces, and 20+ app integrations.✓ Established ITSM workflows and processes for cross-team collaboration and escalations using Jira Service Management and Slack.✓ Worked with R&D leaders to build consensus and to standardize our agile software development process across 30+ Jira teams, including the design and implementation of Confluence global templates for dashboard reporting.✓ Introduced and coached Jira project administrators and power users on new automation features, empowering teams and reducing need for system-level administration.✓ Recognized with the CFO Excellence Award for leading the organizational transformation to a fully remote workforce in response to the Covid19 pandemic.

✓ Consolidated several Jira and Confluence instances (Server and Cloud) reducing cost and complexity✓ Implemented Jira Service Management, migrating from legacy ITSM vendor system✓ Created and facilitated our new hire onboarding training of various collaboration applications✓ Setup and maintained AV integration with Zoom for conference rooms (hardware and software)

Led management and adoption of Atlassian Cloud products (JIRA, Confluence, BitBucket), Slack, GSuite and more.✓ Successfully merged two Jira Cloud instances, increasing collaboration between teams and lowering costs✓ Completely overhauled the admin support process by leveraging Jira Service Desk. Consulted 5 other shared services teams in the design and launch of their JSD portals✓ Worked closely with the release manager to redesign and streamline our product team's Jira workflows to better align with agile best practices and DevOps controls✓ Published a weekly blog to increase Atlassian knowledge and expertise

Collaborating with users and stakeholders to understand goals and to develop innovative software solutions that increase organizational efficiency and effectiveness.✓ Continuous collaboration with over 50 agile software development and business teams to create and manage multiple JIRA configuration models to achieve a balance between governance and flexibility✓ Advocating for organizational change toward stronger incorporation of UX and UCD methodologies and principles in corporate system design✓ Creating and facilitating formative and summative usability tests to ensure effective design and measure against legacy systems✓ Leveraged JIRA and Confluence to overhaul MEDITECH's internal help desk ticketing system. Over 3,000 employees now utilize this system to communicate efficiently and effectively with technical teams spanning many locations.✓ Chosen by management to organize a cross-divisional forum to increase senior managers' collaboration through corporate technology tools and strategies✓ Presented business case to executives after performing vendor research, comparisons, and feasibility studies for a corporate learning management system (LMS)

Leading hospital business teams towards successful transition to MEDITECH's 6.x financial products✓ Successfully implemented financial management systems for over 40 hospitals across US and Canada✓ Led on-site training for accounting staff and C-level managers to develop new processes and procedures for their organization✓ Facilitated migration of conversion data from legacy financial systems✓ Collaborated with programmers and developers in troubleshooting and resolving end-user issues✓ Contributed to product strategy for upcoming releases✓ Developed onboarding materials and best practices for group✓ Mentored peers as a senior member of the group

Managed and troubleshot software-related issues for university-owned computers.