Joe Eid Email & Phone Number

Lebanon

• Developed complex internal applications and tools using multiple technologies such as Java, React.js and Python, helping increase teams productivity by 7%. Documented all projects comprehensively, creating detailed records for future reference and smoother handovers. • Designed and deployed custom scripts in Bash and PowerShell, automating repetitive tasks and saving 5+ hours weekly for the operations team. • Diagnosed and resolved complex software errors, improving ticket resolution time by 15%. • Utilized monitoring tools such as Sentry, Grafana, and Dynatrace to proactively identify and address system issues, reducing downtime by 10%. • Managed project workflows through Jira, maintaining clear communication and ensuring on-time solution delivery for client needs. • Leveraged Salesforce for client support and ticket management, contributing to steady customer satisfaction levels resulting in a 10% reduction in customer-reported issues.

Zouk Mosbeh, Keserwan-Jbeil Governorate, Lebanon

• Managed and Developed Business Applications using Progress ABL.• Worked on Database designing, data modeling and integration.• Collaborated with cross-functional teams to define and implement agile developmentmethodologies

Jounieh, Keserwan-Jbeil Governorate, Lebanon

• Researches about networking, Firewalls, NAC etc.• Setup and configure a Server with DNS and Active Directory.• Analyze a threat and trace it in system logs.