•Managing spot checks on Tellers.•Archiving daily files.•Sending taxes remittance.•Sending checks remittance.•Collecting, sorting and storing daily checklists.•Replenishing and testing the ATMs on daily basis.•Explaining to customers our new products and services.•Helping customers with their daily operations like cash and check deposit, withdrawal, statements, bill payment, transfers, foreign currencies exchange.Trained two employees at the branch to acquire… Show more •Managing spot checks on Tellers.•Archiving daily files.•Sending taxes remittance.•Sending checks remittance.•Collecting, sorting and storing daily checklists.•Replenishing and testing the ATMs on daily basis.•Explaining to customers our new products and services.•Helping customers with their daily operations like cash and check deposit, withdrawal, statements, bill payment, transfers, foreign currencies exchange.Trained two employees at the branch to acquire their job description as Tellers. Also, follow up their development in order to achieve the required productivity level. Show less

•Staff schedules.•Preparing, and holding staff meetings.•Leading and motivating staff.•Preparing, and holding employees tests.•Helping the Team Leader in the recruitment process: training, and following up to achieve the required sales techniques, communication skills, and customer care level.•Impose the company’s rules, dress code, code of conduct, and norms on all employees equally.•Ensuring that all employees know their rights and duties.•Solving customer and… Show more •Staff schedules.•Preparing, and holding staff meetings.•Leading and motivating staff.•Preparing, and holding employees tests.•Helping the Team Leader in the recruitment process: training, and following up to achieve the required sales techniques, communication skills, and customer care level.•Impose the company’s rules, dress code, code of conduct, and norms on all employees equally.•Ensuring that all employees know their rights and duties.•Solving customer and employees complaints.•Managing daily and monthly inventory, also managing shift operations.Started as a Runner in December 2011 till June 2012 when I was promoted to Waiter then to Shift Leader in June 2014. Also, worked as an internee at the marketing department for two months.Achieved “Star Waiter” which means employee of the month in October 2013. Show less