Joseph Hernandez Email and Phone Number

•Oversees new hire trainings within our Medical assisting & patient concierge departments.•Facilitates inbound/outbound calls to schedule appointments based on the nature of their visit. •Facilitates correspondence between our Optometrist & the patients specialists by means post operative care. [Example: Cataract, LASIK Surgeries].•Ensuring overall continuity of care is emphasized, and customer service skills are implemented to ensure good quality care.*All skill sets learned within our practice are hands on.

[Optometry] *Familiarity w/ Crystal PM(EMR/EHR)•Assisting overall continuity of high quality patient care.•Facilitating correspondence between patients & their Primary care Physicians/ Endocrinologist/ Retinal specialists/ Vision Therapists.•Oversees office inventory; Submitting monthly orders.

•Introduction to insurance verification procedures.•Utilization of medical billing codes•Recognition of Opthalmic medical diagnosis codes.•Facilitating correspondence with providers regarding mutual patients.•Finalizing End of Day Reports.•Overseeing day to day procedures assisting the team where needed. •Ensuring comfortability & high quality continuity of patient care.

•Interview patients and document basic medical history.•Organize and schedule appointments.•Restock inventory when necessary.•Update and file medical records and insurance reports.•Check with patients and type up patients charts.•Rooming patients.•Assist in pre testing patients prior to seeing doctors.•Produce and distribute correspondence memos, letters, faxes and forms.•Prepare and clean exam rooms and medical instruments.

[Crisis Management] PRN•Facilitating patient care while in isolation.•Ensuring safe & proper PPE practices.•Restocking of inventory as needed.•Maintaining cleanliness of work floor.•Proper disposal of biohazard and non-biohazard materials.•Maintaining good communication with on-site RNs & EMTs.

[Oncology]*Familiarity w/ iKnowMed Gen 2 (EMR/EHR)**Including an 180 HOUR EXTERNSHIP*•Taking patient vitals.•Facilitating patients care throughout their infusion treatments.•Patient assessments.•Rooming Patients.•Injections.•EKGs when necessary.•Creating sterile fields.•Restocking of inventory when necessary.•Assisting providers through medical procedures.•Connected patients with their telemed appointments.•Confirmation of all imaging and labs prior to appointments.

•Overseen production floor throughout warehouse.•Assisted management with achieving daily production goals.•Operated fork lift when necessary (attained fork lift licensing).•Worked directly with our distilleries to ensure quality product.•Worked directly with our quality assurance department to ensure keeping up with company standards.•Gluten free environment.•PPE was a must at all times, ensures employees complied with daily protocols.•Processed end of day efficiencies then submitted to the facility managers.

•Inspection of product prior to shipment to ensure high standard quality for our consumers.•Operators industrial machinery alongside production line.

•Provide the highest quality of hands on customer service.•Managing assigned plazas.•Overseen cashiers and inventory staff.•Providing tasks for cashiers along with a scheduled lunch break.•Managed employee’s weekly schedules.•Processed validated parking for honorary service medals.

•Processed images onto client selected materials of choice.•Operated industrial printers.

•Baker.•Shift lead.•Decorator.•Provided good quality customer service.•Took online and in store orders.

•Bear maker•Cashier•Good quality customer service.

•Cashier.•Customer Service.•Inventory stocking.

•Shift lead.•Cashier.•Processed vendors.•Money management.