Joe Kidd Email & Phone Number

San Rafael, Ca, Us

Western Region

• Provides installation support, maintenance, modification and repair on embedders, microtomes, vibratomes, cell antibody stainers, and tissue processors.

San Rafael, Ca

Installation, Service, and Repair of National Optronics/Satisloh lens finishing equipment and machinery.

San Francisco Bay Area

Oversee several functions of service department including coordinating, analyzing and reporting of equipment failure, turnaround time and measures taken to resolve issuesProcess and review all service requests in a timely manner and manage and followup with customersInterface with customers, other departments and service partnersIdentify and escalate situations that may cause a service work order to exceed service level agreementsEnsure the local supplier’s stock levels are adequateEnsure timely closure and completion of service work orders by following company procedures and best practices

Supplier Single Point of Contact (SPOC) for supplier caused customer issues.Perform review and assignment of customer and field quality notification, includes accept, defer or reject.Notify field representatives of action taken on quality notifications.Coordinate transfer of quality cases to other owners within Lam.Monitor and assist quality case owners in resolving field issues.Screen and clarify field quality notification information.

Earned green certifications for NABCEP (solar installation), BPI (Building Performance Institute), HERS (Home Energy Rating Systems), and OSHA.Organized and made presentations at Green training orientations, with attendance ranging between 75 and 150 prospective students.Assisted in development of class curriculum for Green training.Received training and certification to provide adult Green career education.

Resolved quality issues with supplier saving $20M. Instituted quality assurance program, reducing backlog from $20M to <$500K. Lead quality control for X-Box Video Game Console. Collaborated with Chinese manufacturing operation. Troubleshot and resolved technical problems and provide technical expertise. Ensured schedule requirements are on time. Ensured engineers and suppliers adhered to compliance requirements. Oversaw training and provided direction to suppliers.

Brought subcontractors into compliance, maintaining >$5M in monthly sales. Turned around key client quality issues, and recovered $300M account for Samsung. Developed, implemented and managed continuous quality improvement programs both domestically and internationally for Samsung. Liaised with customers Sun Micro, Dell, HP, and IBM. Broad-based experience in quality and process applications in manufacturing, electronics, distribution and consumer products.

Bachelors, Electrical Engineering

7Ex, 4Tx, 3Bx, Es Curve, Dimension