Joel Chase Email and Phone Number
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Joel Chase personal email
PROFESSIONAL SUMMARY:Strategic learning and project professional with 20+ years of leadership, learning, and project experience. A proven leader in delivering highly impactful learning solutions and business programs through strong execution of prioritizing, planning, and implementing change. Disciplined in several learning design and development methodologies (ADDIE, SAM, Agile) with time management, resource planning, and highly effective communication skills. Skilled collaborator bringing all ideas forward, distilling complexity and ambiguity into easy-to-understand concepts. Logical and detail-oriented planner with strong analytical skills and abilities. EXPERIENCE AND SKILLS SUMMARY:• Adult learning and instructional design experience, managing and implementing programs and user strategies, as well as skills/knowledge assessment and project planning.• Facilitating training, e-Learning design, development and delivery of new hire courseware, train-the-trainer, project management, management support, technology and investments training.• Business and IT program and project management including program and project reporting and analysis, project identification, intake, cost/benefit analysis, risk analysis and mitigation, budgeting, prioritization, resource deployment, work load leveling, DMAIC, Lean, Waterfall, BDM, and Agile methodology deployment, project implementation, KPI and dashboard creation, and business result tracking and measurement.• Business process analysis and transformation, business talent analysis, current and future state gap analysis, and organizational alignment.• Business process reengineering, improvement, and strategy development and deployment. • Management of exempt level teams (leader of leaders) in development of programs to support organizational needs.
Vanguard
View- Website:
- vanguard.com
- Employees:
- 19280
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It Learning Design Team ManagerVanguard Oct 2021 - PresentMalvern, Pennsylvania, United States• Manages team of Instructional Designers, Learning Architects, and Learning Analysts supporting the IT Workforce Enablement and Learning and Development subdivision• Consult, collaborate, and engage with IT subdivisions to identify, prioritize, and implement effective learning solutions• Deliver high impact learning programs, curricula, and learning metrics for the IT division• Work with senior leadership to prioritize and resource new learning requests -
Line Manager – Rig Talent Management – Learning And DevelopmentVanguard Group, Inc. Jan 2020 - Oct 2021• Manage a team of Supervisors, Trainers, and Project Administrators in the delivery of Licensing training• Manage the RIG Licensing program training courses and onboarding for approximately 1,300 newly hired crew annually• Manage departmental projects utilizing project management methodologies (Waterfall. NWoW, Agile, Lean, Six Sigma) and data analytics to improve licensing pass rates by 5% over previous year results• Manage $800,000 vendor budget to supplement licensing learning, tutoring, and coaching services for Vanguard crew going through their licensing journey -
Change And Communications Project Manager – Bpm ProgramVanguard Group, Inc. Jun 2018 - Jan 2020• Design, develop, and implemented over 50 BPM learning sessions to business partners and RIG Operations crew • Manage the change management and communications activities for over 5,000 Retail divisional crew within the BPM program PMO• Work closely with Scrum Masters, IT development teams, and vendor development teams to implement over 20 Appian program updates and new system functionalities• Facilitate daily and weekly scrum review sessions with Scrum Masters, IT, vendor development teams, and program sponsors -
Project Manager – Divisional Planning And Pmo – Retail Data And AnalyticsVanguard Group, Inc. Dec 2016 - Jun 2018Malvern, Pennsylvania• Establish the department PMO and supported five Agile workstreams and over 40 projects in the development of RIG Data and Analytics • Facilitate weekly Scrum reviews with the business workstreams and IT teams• Create program level dashboards and project workstream data tracking -
Six Sigma Black Belt Expert And ChampionVanguard Group, Inc. May 2010 - May 2012Malvern, Pennsylvania• Led all aspects of 23 projects and initiatives supporting the HR Division both domestically and globally.• Worked as both the Six Sigma Black Belt Expert and Six Sigma Champion to identify and execute business improvement initiatives.• Provided regular updates for senior HR leadership as well as provided key measures and metrics of project status and success.• Obtained Lean Six Sigma Black Belt certification in June 2012. -
Vanguard University - Pmo ManagerVanguard Group, Inc. 2008 - 2010• Created the Vanguard University PMO and managed multi million dollar budget, resourcing and tracking and reporting, and project scheduling for over 300 simultaneous projects, and staff of 75 Instructional Designers, and 40 Trainers.• Process owner for the Vanguard University Resource Management and Scheduling process.• Evaluated and implemented resource management, project management, risk management and mitigation, and time tracking software for Vanguard University projects and programs.• Created resourcing protocols, strategies, KPIs and metrics, and processes for day-to-day management of VU resources and project teams.• Developed and implemented business models for estimating future design projects and achieved a success rate of less than 10% variance in actual versus estimated project timelines, budgets, and resource delivery. -
Vanguard University - Instructional Designer And Project ManagerVanguard Group, Inc. May 1999 - May 2008• Managed resources in the design and implementation of learning programs for the Retail division and the strategic investment learning vision.• Lead steering committee of Vanguard officers to define and implement learning strategies and investment curriculum for Vanguard.• Consulted with and managed relationships with departmental management and subject matter experts in evaluating Retail business training needs.• Evaluated and prioritized Investments and Retail business training strategies, initiatives, and programs.• Designed, implemented, and monitored Investment and RIG business training programs. -
Instructional DesignerQvc, Inc. Feb 1996 - May 1999West Chester, Pa• Analyzed, assessed, designed, developed, evaluated, and maintained both classroom and e-learning programs for the organization.• Managed projects and resources to meet learning needs of the Customer Service and Marketing departments.• Assisted with business planning, budgeting, prioritization, and estimation of learning needs for the entire organization. -
Customer Service Operations SupervisorQvc, Inc. Jan 1994 - Feb 1996West Chester, Pa• Supervised Customer Service Operations staff of over 50 employees that included 35 departmental functions. • Responsible for setting daily credit/refund guidance for Processing Associates• Maintained customer mailing operations.• Provided leadership, guidance, and business recommendations to the Manager of Customer Service Operations. -
Customer Service Communications SupervisorQvc, Inc. Jan 1991 - Jan 1994West Chester, Pa• Supervised staff of 15 customer service representatives. Provided feedback and coaching to staff to improve customer service experience.• Handled elevated customer calls and provided resolution.• Worked with the Office of the President to resolve complex customer issues.• Set weekly work schedules for staff.• Created call statistic reports for management and ensured staff was working within defined call goals. -
Customer Service Fraud InvestigatorQvc, Inc. Jan 1990 - Jan 1991West Chester, Pa• Monitored online ordering system for fraudulent customer and employee activity. Investigated cases of fraudulent activity, stolen credit cards, and account takeovers. • Maintained vigilance is researching potential fraudulent customer service situations by reviewing and investigating Credit Bureau Investigation reports. -
Product Information LeadQvc, Inc. Jan 1989 - Dec 1990West Chester, Pa• Worked as a Lead for the start up of the Product Information department within Customer Service.• Managed Product Information Associates in handling customer product questions.• Developed processes and protocols to assist in the development of an online product information system.
Joel Chase Skills
Joel Chase Education Details
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Chemistry
Frequently Asked Questions about Joel Chase
What company does Joel Chase work for?
Joel Chase works for Vanguard
What is Joel Chase's role at the current company?
Joel Chase's current role is Vanguard IT Learning and Development Manager.
What is Joel Chase's email address?
Joel Chase's email address is jo****@****ard.com
What schools did Joel Chase attend?
Joel Chase attended Temple University.
What skills is Joel Chase known for?
Joel Chase has skills like Business Analysis, Pmo, Project Management, Software Project Management, Program Management, Sdlc, Analysis, Strategy, Business Process Improvement, Leadership, Process Improvement, Change Management.
Who are Joel Chase's colleagues?
Joel Chase's colleagues are Sienna Zittle, Md Anowar Ullah, Justin Serrenti, Leigh E Hampton, Cfp®, Mba, Travis Walsh, Donovan Goulbourne, Allan Novak.
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Joel Chase
Cincinnati Metropolitan Area3gmail.com, lifepassiton.org, lifepassiton.org2 +151355XXXXX
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1accenture.com
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2chaselaw.necoxmail.com, jchaselaw.com
2 +140194XXXXX
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