Joel Ramirez Email & Phone Number

Gainesville, Fl, Us

Gainesville, Florida, United States

Gainesville, Florida, United States

Cultivate positive interactions with internal customers, providing high-quality customer service. Assume responsibility for the management of the company's network and IT systems. Engage with third-party vendors to strategically plan, implement, and coordinate IT infrastructure changes. Demonstrate expertise in the implementation of security measures to safeguard critical company data. Be proficient in the installation of IT equipment at designated locations. Utilize technical knowledge of computers and electrical components to effectively repair and troubleshoot IT equipment.

Gainesville, Florida, United States

Assumed the role of providing technical support to a diverse portfolio of corporate clients, offering assistance through both on-site visits and remote access software tools. Managed communication and issue tracking efficiently by employing ticketing software, addressing a wide spectrum of concerns spanning Office 365, DNS, Adobe software, network infrastructure, printers, and other critical components. Collaborated with external vendors to expedite the resolution or replacement of products and services on behalf of clients. Applied adept troubleshooting skills to resolve hardware and software issues across various computing platforms, including laptops, desktops, and servers.

Responsible for the configuration, installation, and maintenance of a scalable and redundant enterprise level network which provided secure point to multi-point voice, video, and data services for up to 500 users. Planned and analyzed fiber optic, cat5, cat5E, cat3, cable pathways. Assisted in help desk by providing end user support on hardware and software peripherals.