Joel Rivera Email & Phone Number

Reading, Pennsylvania, United States

Lead all ticketing operations for the Arena and Performing Arts Center, ensuring seamless execution of high-profile sales and distribution processes.Build and maintain strong relationships with external partners and stakeholders, serving as the primary liaison for ticketing communications.Develop protocols for rapid issue resolution to enhance customer satisfaction and ensure a positive fan experience across all ticketing touchpoints.Collaborate with other directors to drive venue growth through meetings, reports, and cross-department communication.

Reading, Pennsylvania, United States

Programmed, maintained, and managed all ticketed events for the Arena, PAC, and Reading Royals using ticketing software.Administered various ticket initiatives, including presales, fan-club sales, memberships, and promotional offers.Managed day-to-day ticket operations for all venue events, assisting in financial settlements with artists and venue management.Supervised Guest Services on event days, effectively communicating with multiple departments and patrons regarding event information.

Reading, Pennsylvania, United States

Assisted in daily box office operations, supervising and training employees.Supported box office functions during event days, resolving ticket issues as they arose.Reconciled daily transactions and generated sales reports.

Mason, Ohio, United States

United States

Master'S Degree, Sports Industry Management

Associate’S Degree, Business Administration, Management And Operations