Joel Carter Email & Phone Number

Joel Carter is a Customer Success Manager, Sr. Principal at Blackbaud. He possess expertise in business intelligence, saas, program management, enterprise software, management and 31 more skills. Colleagues describe him as "I strongly recommend Joel, after having worked closely with him for a number of years. Joel's has a great passion for customer service and for finding solutions. He finds solutions that meet customer needs and internal solutions for making companies for efficient and effective. He considers all stakeholder involved in the situation. Joel is very persistence, and he uses that that to provide great customer service and to work through challenges. He digs into issues, quickly learns what he needs to regardless if its an area of expertise for him or not, he'll reach out and leverage the resources around him, and then follows through to completion. Joel is a leader who takes initiative, motivates the people around him, and helps companies get results." and "Every leader needs someone in their organization that they can implicitly trust to just “get the job done.” While he was a Manager and Director working in my organization, Joel Carter was my guy. Joel was the guy that took care of our customers and in turn made sure that the organization was focused on taking care of the customer. Joel has a disarming style that allows him to diffuse situations and then focus in on determining what the problems are and resolve them. He works well with the C-level executives as well as the employees that work for him and around him. As a leader Joel developed programs that were forward looking to ensure that customers were taken care of. While it seems passé now, Joel was forward thinking implementing an online help desk, FAQ’s and documentation via the Internet long before most customers had Internet connections and way before many businesses thought about supplying service this way. One of the characteristics I most admire of Joel’s is his tireless resiliency. He always has a positive approach and instills that in his team. As a leader his focus has been building collaborative teams that are very focused and hard working. He is a positive motivator that works with his people to deliver the highest levels of productivity. In 15 years working together, Joel always delivered. He gets the highest recommendation that I can give. Please feel free to contact me to hear more good things about Joel. Sincerely, Kevin Johnson"

Listed skills include Business Intelligence, Saas, Program Management, Enterprise Software, and 32 others.

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  San Diego State University-California State University

  Marketing