Professional Summary:Proven track record of leading cross-functional teams, fostering collaboration, and ensuring seamless IT project coordination.Effective communicator bridging the gap between technical and non-technical stakeholders.Experienced in vendor management, contract negotiation, and cost-effective IT solution delivery.Skilled in aligning IT strategies with business objectives, driving operational efficiency and organizational growth.Proficient in project management, delivering projects within scope, budget, timeline, and quality standards.Expertise in managing vendor relationships, addressing issues, and fostering transparent partnerships.Evaluates emerging technologies and vendor offerings for innovation and optimization.Technical Skills:MDM Solutions: Extensive experience deploying and managing Systems Manager and MobiControl for mobile device management. Assisted in Intune configuration and application development for Windows and Android Devices.Team Collaboration: Collaborative team player providing technical support and guidance across all levels globally.Deployment and Planning: Analyzes complex requirements, develops comprehensive deployment plans, and meets timelines and budgets.Continuous Learning: Committed to professional development, staying updated with the latest technology features and industry trends.Mobile Device Management (MDM): Proficient in configuration, deployment, and security management across diverse platforms.(SOTI, Intune, Azure)IT Infrastructure and Security: Strong knowledge of network administration and security protocols for efficient operations.Technical Communication: Effectively communicates technical concepts to both technical and non-technical stakeholders.Emerging Technologies: Remains current with industry trends in MDM, AR, AI spaces.Integrated Microsoft 365 Copilot for operational excellence.

Owner of Gremlin Technical Solutions. Assisting businesses and individuals with hardware and software installation, administration, and configurations to support growing businesses. I also assisted with project management and Vendor account management. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. We are also adept in communicating with technical and non-technical audiences.

Contracted to work with the Kellogg Global Infrastructure & Workplace Solutions Team.Assisting with engineer support for RF Devices (Honeywell devices), Intune, App Packaging, and PC Support. Assisting with day to day activities in preparation for the new RF Deployment for 2020-21.Support for Application packaging and PC support for North American PC refresh. Sccm software packaging - In a global perspective for thousands of devices. Powershell Programming - Using Powershell programming to package software for sccm deployment. Rebuilding Software installation packages for SCCM deployment.SOTI MobiControl - On Prem Version 9.02, Cloud Version 13.4 to 15, Managing over 1500 remote devices at over 30 locations across the US and Canada.Staylinked - Configuring 33 sites for communication with DLX servers using terminal emulation as well as enhanced connection reliability to those servers. Configuring Honeywell VM1A, CK65, CN80, CV41, CV30, CK3X devices for warehouse and plant inventory management.Mobile device management - Windows CE legacy systems, Android mobile systems.Managing vendor interactions on multiple projects as well as cross team communications from multiple sites.Configuring Windows CE legacy equipment and Newer Android based systems to communicate and interact with similar inventory/shipping/receiving database systems using Honeywell EZconfig and Honeywell Enterprise Provisioner.Configuring and managing RealWear HMT-1 and HoloLens 2 devices.Coordinating travel and downtime with local site resources at multiple sites for device replacement and training.Managing Global integration of head mounted devices, processes and configuration.Connecting the various global regions with vendors that supply and maintain rugged mobile devices.

As a Systems Administrator, my objective was to provide advanced technical support, implementation, maintenance, and troubleshooting of core network devices such as servers, switches, firewalls, and wireless access points; onsite, over the phone, through email, and with remote support tools, for client users and devices. Tasks are assigned to me, or I assigned them to myself, or I gathered them from the client and complete them directly, or escalate the issue. I was the main POC for 10 clients with varying degrees of complexity. Provide administrative calls once a week to make sure that we are up to date on all of the clients needs and wants. I also scheduled time for onsite visits as well as manage any projects that the client wants to start. I was also the help desk team lead, making sure everyone stays on task and that the clients equipment had a quick turnaround.

Reviewed, investigated, and defended against any virus/malware/adware attacks on the network including administration over employee bandwidth usage to ensure optimal network performance.Logged into servers daily to check for any errors that may have occurred. Take necessary action to resolve issues.Installed new updates or patches for software currently on the servers and workstations Using WSUS.Updated and maintained CISCO VOIP systems, Phones.Operated and maintained Veeme backup system for VMware VSphere server.Installed multiple virtual servers and patching.Insured proper transfer of backups to offsite servers. Updated and maintained card access security system.Controlled and upgraded Video security systemsCreated user accounts in active directory and maintained the Active Directory StructureBuilt and maintained asset tracking systemImplemented new ticket management systemSetup employee self-help password management systemServiced and maintained Cisco Switches, Routers, ASA firewall, Wireless 4g routers.Implemented Technical training for staff and co-workers, documentation is key.

Assisting professional staff with providing computer hardware, software and technical support. I am also be responsible for the following scope of work duties:Supporting PC hardware components, desktop operating system software, and application software (Microsoft Office 2003-Office 365).Monitoring desk-side support requests.Providing end user support to various levels of technical and non-technical staff. Serving as a liaison between the Service and Support team and the other Infrastructure teams. Serving as a resource for training and advanced troubleshooting of incidents. In addition, I also assist in various technical projects if necessary.

Manages the day-to-day operations of the PCC host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired..Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.Establishes, maintains and manages users Active Directory accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components.Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.Develops tools, procedures for Operations, Client Support and Systems Development staff to assist with work.Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.

• Provided end-user support for Kent County Sheriff's Department • For multiple computing platforms including Novell SuSE, Linux, Groupwise and Microsoft Operating systems.• Main job responsibilities included installing, configuring and troubleshooting workstations, software, voice and video systems and a variety of peripherals.• Provided applications software training and general end-user assistance including troubleshooting and issue resolution services. • Maintaining connectivity between internal, external and remote networks. • Started and maintained a complete inventory of computers and accessories.•Transitioned the entire facility from Novell to Active Directory management structure•Technical support person for the Kent County Correctional Facility/Sheriff's Department.

• Apply knowledge of discipline to provide one-on-one and small group instruction to students, as needed. • Assist students with course work.• Provide guidance and instruction, as needed, with peer tutors.• Maintain records, as required. • Provided great customer service, anticipating and exceeding the needs of the customers.

This position is only a 3 month position. Among many other things my duties included: • Assisting the IT staff in various duties• Rebuilding computers, installing operating systems• Searching for hard to find parts for proprietary equipment online • Windows 2003 server active directory • Fixing and reinstalling Linux OS's • Packing equipment for deployment to trade shows • Assisting with setting up large corporate style video conferencing.

Government and MilitaryDirectly responsible for the daily upkeep and maintenance of Flight Operation Records38 Aircrew Log books16 Aircraft Discrepancy log booksAircraft History Records127 Support Equipment RecordsIntermediate Maintenance Activities afloat and ashore DatabasesNT Workstations NALCOMIS databasesOracle databasesSQL databasesServing in a very customer orientated environment where compromise and understanding as well as courtesy is very strictly adhered to.Analysis and correction of errors caused by software, hardware, or data entry errors.Monitoring and managing print requests and printer configurationsMonitoring the NTCSS system information.Managing User accountsBroadcast messages to NTCSS usersMaintaining system security and advising other System Administrators on Databases, also responsible for training personnel in AV-3M documentation.Extracting data formulate and interpret management reports, creates archives, backups, and saving data in support of deployments and detachment operations.

Government and MilitaryAviation Structural Mechanic maintain and repair aircraft parts(wings, fuselage, tail, control surfaces, landing gear including tire and wheel repair and safety checks and attending mechanisms) working with metals, alloys and plastics.They must be knowledgeable in line operations, flight line safety, and an aircraft system as well as a plane captain which carries a high degree of responsibility.