Product Specialist
Current
Aug 2024 - Present
AeroLeads people directory · profile
Joel Johnson Email & Phone Number
Saas | CRM | Ex-Kapture | Product | Incident Management
at
Freshworks
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Saas | CRM | Ex-Kapture | Product | Incident Management
Location
Bengaluru, Karnataka, India
Company size
Who is Joel Johnson? Overview
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Quick answer
Joel Johnson is listed as Saas | CRM | Ex-Kapture | Product | Incident Management at Freshworks, a company with 3556 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Joel Johnson.
Joel Johnson previously worked as Product Specialist at Freshworks and Incident Management Specialist at Kapture Cx. Joel Johnson holds Bachelor Of Technology - Btech, Mechanical Engineering from Saintgits College Of Engineering, Kottukulam Hills, Pathamuttam P.O., Kottayam 686532.
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Email format at Freshworks
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Freshworks
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Profile bio
About Joel Johnson
With a diverse background spanning technical support, account management, and incident management, I bring a versatile skill set to the technology sector. From internships to managing key accounts and ensuring system reliability, my journey demonstrates adaptability, strategic thinking, and a commitment to innovation. I look forward to continuing to shape the future of software development and enhancing customer experiences.
Current workplace
Joel Johnson's current company
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Freshworks
4 roles
Joel Johnson work experience
A career timeline built from the work history available for this profile.
Incident Management Specialist
Manages and prioritizes production issues, ensuring minimal disruption to client services while maintaining operational stability. Implements proactive measures and provides feedback to enhance product quality and team performance.
Feb 2024 - Aug 2024
Technical Support Executive
Provided exceptional technical support, managed enterprise-level client accounts, and developed documentation to improve client self-service options.
Aug 2022 - Jan 2024
Technical Support Intern
Adapted quickly to organizational processes and products, managed client queries, and leveraged tools for effective issue resolution.
Apr 2022 - Jul 2022
Team & coworkers
Colleagues at Freshworks
Other employees you can reach at freshworks.com. View company contacts for 3556 employees →
李
李书胜
Colleague at Freshworks
Itabashi-ku, Tokyo, Japan, Japan
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PS
Parasuram Sureka
Colleague at Freshworks
Hyderabad, Telangana, India, India
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JM
Jude Manning
Colleague at Freshworks
Derby, England, United Kingdom, United Kingdom
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JA
Jayanth Arvindh S
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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PC
Priyadharshini Chanemougas Soundaram
Colleague at Freshworks
Puducherry, India, India
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SK
Shantha Kumar
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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VM
Vinith Mahesh
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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VP
Vinay Pande
Colleague at Freshworks
Bengaluru, Karnataka, India, India
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MS
Mohammed Shaahid
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
PS
Preethi Sri
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
李书胜
Colleague at Freshworks
Itabashi-ku, Tokyo, Japan, Japan
View →
PS
Parasuram Sureka
Colleague at Freshworks
Hyderabad, Telangana, India, India
View →
JM
Jude Manning
Colleague at Freshworks
Derby, England, United Kingdom, United Kingdom
View →
JA
Jayanth Arvindh S
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
PC
Priyadharshini Chanemougas Soundaram
Colleague at Freshworks
Puducherry, India, India
View →
SK
Shantha Kumar
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
VM
Vinith Mahesh
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
VP
Vinay Pande
Colleague at Freshworks
Bengaluru, Karnataka, India, India
View →
MS
Mohammed Shaahid
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
PS
Preethi Sri
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
3 education records
Joel Johnson education
Bachelor Of Technology - Btech, Mechanical Engineering
Higher Secondary Education, Science, 90%
St. Stephens Higher Secondary School, Pathanapuram
High School Education, Cbse, Cgpa 9.2
Al Ameen Public School - India
FAQ
Frequently asked questions about Joel Johnson
Quick answers generated from the profile data available on this page.
What company does Joel Johnson work for?
Joel Johnson works for Freshworks.
What is Joel Johnson's role at Freshworks?
Joel Johnson is listed as Saas | CRM | Ex-Kapture | Product | Incident Management at Freshworks.
Where is Joel Johnson based?
Joel Johnson is based in Bengaluru, Karnataka, India while working with Freshworks.
What companies has Joel Johnson worked for?
Joel Johnson has worked for Freshworks, Kapture Cx, and Kapture Crm.
Who are Joel Johnson's colleagues at Freshworks?
Joel Johnson's colleagues at Freshworks include 李书胜, Parasuram Sureka, Jude Manning, Jayanth Arvindh S, and Priyadharshini Chanemougas Soundaram.
How can I contact Joel Johnson?
You can use AeroLeads to view verified contact signals for Joel Johnson at Freshworks, including work email, phone, and LinkedIn data when available.
What schools did Joel Johnson attend?
Joel Johnson holds Bachelor Of Technology - Btech, Mechanical Engineering from Saintgits College Of Engineering, Kottukulam Hills, Pathamuttam P.O., Kottayam 686532.
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