Joelle Caporaso Email & Phone Number

Utrecht, Netherlands

Amsterdam, North Holland, Netherlands

Responsible for project management, recruitment, strategy, ideation, desk research, moderation, interviewing, report writing, deck creation, and note-taking for various projects within the fashion, music and tech industries.- Interviewed various stakeholders and experts for a record label to create distinct CMVPs and brand values for each of their sub labels, in order to increase their differentiation in the marketplace, improve their market position, and inspire future growth. These… Show more Responsible for project management, recruitment, strategy, ideation, desk research, moderation, interviewing, report writing, deck creation, and note-taking for various projects within the fashion, music and tech industries.- Interviewed various stakeholders and experts for a record label to create distinct CMVPs and brand values for each of their sub labels, in order to increase their differentiation in the marketplace, improve their market position, and inspire future growth. These brand values were adopted and disseminated throughout the company through a series of workshops.- Interviewed consumers infield for a global fashion brand, created a city report, and global consumer insights from six cities in three regions (USA, EMEA, APAC) in order to inspire product designers to create products relevant to their brand muse and capture a specific market share. Show less

Amsterdam, North Holland, Netherlands

Responsible for Swedish language technical support via chat and voice for Netflix Sweden customers. Received an average 90% positive customer feedback rate.- Analyzed call trend data and wrote a report in order to resolve an issue with third party billing. The report led to action being taken by corporate to improve training at the billing partner, significantly reducing contacts and call length. - Nominated for a Netflix Original Award for excellence in escalating technical… Show more Responsible for Swedish language technical support via chat and voice for Netflix Sweden customers. Received an average 90% positive customer feedback rate.- Analyzed call trend data and wrote a report in order to resolve an issue with third party billing. The report led to action being taken by corporate to improve training at the billing partner, significantly reducing contacts and call length. - Nominated for a Netflix Original Award for excellence in escalating technical issues to second level support Show less

Amsterdam Area, Netherlands

Responsible for project management, recruitment, strategy, desk research, moderation, interviewing, report writing, technical support, deck creation, and note-taking for various projects within the fashion and tech industries.- Compiled intensive desk research and created expert discussion guides in order to help a major sportswear brand extend their charity arm into a new territory in EMEA. Created a list of potential partner charitable organizations, of which four were selected by the… Show more Responsible for project management, recruitment, strategy, desk research, moderation, interviewing, report writing, technical support, deck creation, and note-taking for various projects within the fashion and tech industries.- Compiled intensive desk research and created expert discussion guides in order to help a major sportswear brand extend their charity arm into a new territory in EMEA. Created a list of potential partner charitable organizations, of which four were selected by the client, and the program launched in November 2020. Show less

Stockholm County, Sweden

Responsible for both opening and closing, nightly deposits, sales, taking and sending orders via telephone and through Euroflorist's platform, giving advice on both houseplants and garden plants and trees, and various kinds of floral arrangements and bouquets.

Stockholm, Sweden

Responsible for sales, taking and sending orders via both telephone and computer (Interflora's GooSe platform), and various kinds of flower arranging including bouquets, funeral arrangements, and bridal arrangements.

Stockholm, Sweden

Project assistant for the American Chamber of Commerce's Mentorship program in Stockholm. Responsible for general administrative tasks including keeping updated contact lists of participants, speakers, and mentors; creating and maintaining name badges; contacting caterers; and set up and tear down at the monthly meetings. My name badge template has become the standard used by the entire organisation.

Stockholm, Sverige

I work with EFL students to improve their English communication skills by creating a safe, fun environment for speaking practice. I work in both classroom settings with a predefined curriculum as well as in various custom-tailored tutoring positions.

Stockholm, Sweden

Copy-editing material targeted towards an American audience for accuracy, grammar, and tone, such as web copy, business plans, etc.

Ulsan, Korea

Assisting Korean teachers with English lessons and teaching small groups, modeling pronunciation and correct grammar, instructing students in vocabulary, and evaluating students' speaking and writing abilities.

Huntingdon, Usa

Took orders, manned register, and sold pre-made arrangements. Designed basic floral arrangements and dish gardens. Stocked and prepped various flowers and inventory.

Digital Media Creative

The Digital Media program is an “action learning” (learning-by-doing and learning-by-reflection) program. It's learning environments.

Grundkurs Florist (Fundamentals Of Floral Arranging)

B.A, Politics

Activities and Societies: Model United Nations,Students for Obama, PAX-O, Juniata College Wind Symphony, Study Abroad Studied abroad.

Peace And Conflict Studies, German

Activities and Societies: Model UN Studied abroad, attained intermediate German fluency, took masters courses in Peace and Conflict.

Education record