Joel Fisher Email & Phone Number

-Ensure 24/7/365 monitored coverage of network servers and infrastructure to ensure performance and availability-Auditing systems and devices to verify environmental status related to maintaining the health of over $150 million worth of co-located customer equipment in a Tier III Data Center-Assisting Level 2 with Rack and Stack projects, as well as running cables throughout the data center-Performing reboots of physical and virtual servers upon customer request-Utilizing systems such as vSphere, Remedy, and Outlook in order to track, respond, and escalate incidents and outages

Greater Denver Area

-Ensure 24/7/365 monitored coverage of network servers and infrastructure to ensure performance and availability-Auditing systems and devices to verify environmental status related to maintaining the health of over $150 million worth of co-located customer equipment in a Tier III Data Center-Assisting Level 2 with Rack and Stack projects, as well as running cables throughout the data center-Performing reboots of physical and virtual servers upon customer request-Utilizing systems such as vSphere, Remedy, and Outlook in order to track, respond, and escalate incidents and outages

-Provide support for TS mission-Install, support, and maintain servers/workstations and respond to service outages and interruptions to network operations-Basic knowledge in server operating systems, database administration, and web technology

Colorado Springs, Colorado Area

-Resolve service requests related to hardware, software, and applications. -Provide detailed documentation of solutions, problem symptoms, and status information in Siebel SupportWeb-Remotely troubleshoot desktop/server issues, perform password resets, drive mapping, account creation, account unlocks, and session termination on UNIX and Windows OS

Computer Networking, Computer Science

Education record