Joel M. Email & Phone Number

Victoria, Bc, Ca

Victoria, British Columbia, Canada

• Assist our field personnel from our franchisees and clients around the world via email and phone with the procurement, deployment, and troubleshooting of remotely deployed Network Cameras.• Demonstrate ability to resolve technical issues remotely using various resources including manufacturers support.• Make use of the appropriate information provided by the software and database systems to build problem resolution skills and maximize the quality of support and the timeliness with which it is provided to the client.• Keep the franchises and clients updated with timely and frequent information about progress towards resolving the issue.• Run tests or investigations on all application and hardware issues to recommend and provide resolutions.• Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team.• Evaluate clients' needs to understand customer needs to recommend or assist in the selection of appropriate webcams and prices.• Professional business manner and exceptional customer service and verbal communication skills• Ability to work early hours, if required.• Ability to prioritize and multi-task well.

Victoria, British Columbia, Canada

• Implement updates, upgrades, and patches to limit loss of service, • Maintain base installations, configurations customization, and security setups of windows based server systems • Train and led additional project personnel as needed on the fly to meet sudden spikes in demand • Procured software hardware and infrastructure required to meet spontaneous spikes in demands caused by game launches & popular new content • Maintain basic SQL database dictionaries and schemas to utilize with game software API.