Joel Graves Email & Phone Number

Boulder, Co, Us

Boulder, Colorado, United States

San Francisco Bay Area

Responsible for delivering value and digital solutions to KP's members and customers via Kaiser’s primary web presence, kp.org and its associated mobile apps, and executing on the company’s Digital Strategy and Digital Transformation initiatives. Directed a team of 150+ throughout Northern and Southern California, Colorado, Georgia, and offshore and nearshore vendor staff responsible for Infrastructure Engineering, the Infrastructure Engineering Program Management Office, Application Release… Show more Responsible for delivering value and digital solutions to KP's members and customers via Kaiser’s primary web presence, kp.org and its associated mobile apps, and executing on the company’s Digital Strategy and Digital Transformation initiatives. Directed a team of 150+ throughout Northern and Southern California, Colorado, Georgia, and offshore and nearshore vendor staff responsible for Infrastructure Engineering, the Infrastructure Engineering Program Management Office, Application Release Engineering and Management, Security and Compliance oversight for digital applications, second level Member/Patient Support for kp.org web and mobile apps, the Business Management Office, and the Enterprise Integration Services team responsible for providing interfaces between disparate applications. Notable achievements include► Responsible for a $50M annual budget consistently meeting financial targets. Oversaw a reduction of the budget of a large technical engineering program by 55% OPEX and 48% CAPEX while maintaining strategic core deliverables in response to budget pressures resulting from the COVID-19 pandemic.► Executive sponsor and strategic visionary of initiative to transform kp.org web and mobile app development infrastructure; reduced delivery lead time from 4-9 months to 15 days by migrating to a cloud service provider and employing automation; requested by cloud vendor to serve on its Customer Advisory Board.► Provided strategic leadership for re-engineering kp.org release engineering and management process and tooling resulting in releases improving from one release per quarter (pre-2019) to 2-4 releases per week by start of 2020. Founding member of internal KP IT Agile Software Delivery Process Governance Council.► Nominated for, and admitted into, Kaiser Permanente’s Strategic Leadership Program through The Wharton School of the University of Pennsylvania.► Received KP IT Leadership Award for Improving Time to Market for kp.org Show less

San Francisco Bay Area

Led organizations chartered with Release Management, development and testing Environment & Deployment Management, and Quality Assurance for kp.org and mobile apps, Digital Membership Support Services (second level support function) for the 7M+ members/patients using kp.org and mobile apps, and certain workforce applications used by 220,000+ physicians and employees.► Chief of Staff for the VP, Platform Strategy and Engineering Services. ► Turned around the second level support… Show more Led organizations chartered with Release Management, development and testing Environment & Deployment Management, and Quality Assurance for kp.org and mobile apps, Digital Membership Support Services (second level support function) for the 7M+ members/patients using kp.org and mobile apps, and certain workforce applications used by 220,000+ physicians and employees.► Chief of Staff for the VP, Platform Strategy and Engineering Services. ► Turned around the second level support organization achieving a 44% increase in resolved cases over previous year while incoming cases increased by 11%.► Key member of leadership team that defined and guided transition from a Scrum-based development/delivery methodology to a DevOps methodology. Show less

San Francisco Bay Area

Provided overall leadership to a group of geographically dispersed staff responsible for kp.org and its associated web sites supporting brokers, purchasers/customers, and Medicare-eligible prospective members. ► Led the development of KP's first venture into the mobile world and in early 2012 launched the mobile optimized version of kp.org - m.kp.org.

San Francisco Bay Area

Promoted to lead the Web Development Group; a team of 150+ geographically dispersed responsible for kp.org and the company’s Intranet. Directed development, quality assurance, program and project management, and centralized search and content management.

San Francisco Bay Area

Directed the program and project management of large application development projects for kp.org providing clinical transactions for members; secure messaging between the KP and its members, brokers, purchasers, and prospective members; and the portal for external physicians and healthcare providers under contract with Kaiser. ► Team Leadership Award for Project Delivery, 2003.

San Francisco Bay Area

Led all company-related information technology functions for campsix, a full-service business-to-business internet incubator – a “dot-com” start-up – and iVenturi, one of campsix’s start-up clients, a joint venture between Accenture and Dow Venture Capital. Company ceased operations in February 2001.

Bs

Education record

Education record