Robert Bancroft Email & Phone Number

Livermore, Ca

AMS.NET is an innovative technology solution provider, delivering design, implementation and support services for network, data center and communication technologies that support an organization. My role with AMS.NET was to establish and maintain positive customer relationships, and to drive and steer each project through successful completion. AMS.Net is a Cisco Partner and Gold Certified.* Managed entire life-cycle of IT Technology projects, including any copper & fiber optic cabling, from contract and quote review with Sales Team; conducting any pre & post-install walks & meetings; project logistical planning & timelines; coordination of design, delivery and engineering & installation teams; managing scope; processing change orders and billing, through final documentation, punch lists and customer acceptance. Identify and document Risks and Lessons Learned; address technical issues and problem resolution, and conduct customer & team meetings, both in-person and via teleconference. Profitability accountability and subcontractor coordination.* Projects included full campus systems hardware and software upgrades, new installations of core & backbone network switching & routing, wireless, firewall & security, data center & virtualization, video surveillance, unified communications, hosted VOIP, paging & messaging, video collaboration and full structured cabling installation. Installations were typically at fully active customer sites and schools.* Customer base included K-12 education, higher education facilities, city government and healthcare providers for Northern, Central & Southern California, as well as many commercial & industrial businesses.* Customer Relations building and up-selling are my specialty. An example would be taking a $6M technology project and adding over $2M in Change Orders for additional labor and equipment, plus adding multiple additional projects totaling $1M, and building full confidence and dependability with the customer.

Greater Philadelphia Area

Banco Enterprises Inc. was a medium sized Electrical Contracting Company that also specialized in Data & Telecommunications work. Customer base included residential, commercial, and industrial clients, as well as a large Chemical Company, several College Campuses, and a large Entertainment/Amusement Park.* Directed and managed technical installation projects for Electrical, Data/Telecommunications, and Fiber Optics Systems as well as other specialized projects and services. Utilized my technical skills to design, engineer, propose, organize, plan and oversee a vast array of projects, large and small. * Utilized my strong people skills to sell, present and promote new customer sales, while maintaining long term existing customers. *Directed and supervised installation crews and sub-contractors. Documented installations, created billing invoices and change orders. Performed and assisted with installations, hook-ups, troubleshooting and repairs hands-on as needed. Selected and ordered all material and coordinated delivery to job sites. * Obtained all necessary municipal licenses, permits and inspections as required. Created ongoing technical and safety training programs for employees. * Managed & supervised daily business and financial operation activities and personnel including office and accounting; sales and marketing; and installation and service.

North Wales, Pennsylvania

* Performed cold call sales to all types of businesses and industries soliciting for sales of office furniture and office supplies. * Designed office furniture layouts, created computer drawings, sales proposals and presentations for clients. Managed and coordinated installation projects.* Established and registered ISG for Pennsylvania State Government Contract sales with many State Agencies and Bureaus and obtained "Authorized State Vendor" status for selling office furniture and supplies.* Obtained "Factory Authorized Status" from office furniture manufacturers as required for State work.* Coordinated and supervised the installation of modular office systems.

Greater Salt Lake City Area

* Performed inside and outside sales of high and medium-end office furniture and modular systems. * Designed, proposed, sold and coordinated the delivery and installation of office systems furniture and components.

Elverson, Pa

* Coordinated and managed office systems furniture installations, teams and service work. from purchase order through delivery and installation, to final sign-off and walk through by customer. * Performed many large installation for PA State Contract jobs including many overnight installs in city centers, including Philadelphia, Harrisburg & Pittsburgh.

Greater Philadelphia Area

Account liaison for large international chemical company client. Managed and coordinated all technical (computer, electrical, data, and telecom) and non-technical (dispatch, customer service, and secretarial) client support operations and staff for 5 customer sites including the corporate headquarters, research facilities, manufacturing plants and sales offices.

Greater Philadelphia Area

Working Foreman for data communication cabling systems installed at customer sites. Installed and supported computer cabling for IBM 3270 system and other various connection types to other systems and laboratory equipment. Assisted with the installation of new computer workstations and peripherals including IBM PC’s.

Philadelphia, Pennsylvania Area

MILEY PROTECTIVE ALARMS, INC. -As Fire & Burglar Alarm Systems Installer and Crew Leader -Installed hard-wired alarm systems in residential, commercial and industrial environments including banks and jewelry stores.As Fire and Safety Specialist – Performed on-site fire extinguisher inspections for commercial & industrial customers. Performed on-site fire extinguisher inspections, serviced fire extinguishers. Conducted hydro-static testing of large compressed gas cylinders and tanks, as well as fire extinguishers.FREED ELECTRIC - Electrical Apprentice - Electrical installer for various commercial & industrial Electrical projects.HOME DEPOT - Electrical & Lighting Department -Provided department expertise for customer service and sales.PRICEWOOD TOWNHOUSES - Maintenance Man -Lead Maintenance Technician for 200 townhouses, including emergency calls.

Education record

Attended various accredited courses to maintain current Technician Level certification.

Education record

BICSI Certified Technician - Information Technology Industry - Data/Telecommunications

2Nd Associate Degree In Specialized Technology, Computer Systems Networking And Telecommunications

Obtained Microsoft MCSE Certification - Win2k, Server, A+

Associate Degree In Specialized Technology, Professional Photography & Business Administration

Education record