Joel Madsen Email & Phone Number

California, United States

San Francisco, California, Us

Reporting to the Senior Director of Security Assurance, the Customer Success and Advocacy Team (CSAT), embraces vision and executes the strategy of scaling Security Assurance to one of the fastest growing cloud platforms in the world. The team is chartered to scale proactive security investments and controls including but not limited to security design reviews, threat modeling, code analysis, secure software supply chain, hardened public cloud infrastructure, and offensive security engagements to name a few. CSAT is on the frontlines of embedding Secure Development Lifecycle across a wide range of diverse engineering platforms and cloud ecosystems at Salesforce. We are obsessed to serve an intriguing customer base of engineers, developers, executives, product owners and passionate fellow security professionals with innovative tools and solutions.

Washington, Dc, Us

Master Chief Petty Officer is the 9th and highest enlisted rank in the United States Navy. They comprise the top 1% of the enlisted members. Master Chief Petty Officers are peer-selected based on time in service, superior evaluation scores, and explicit proven leadership performance.Previous assignments:- 2020-2023: US Pacific Fleet Headquarters, Reserve Component Senior Enlisted Leader- 2019: US Central Command, Coalition Communications and Communications Security (COMSEC) Management- 2017-2019: Commander, Naval Forces Korea, Detachment BravoSenior Enlisted Leader and Korean Theater of Operations, Battle and Communications Watch Officer.- 2013-2017: Navy Information Forces Reserve – Region Northwest, Regional Command Career Counselor- 2012-2013: Commander, Pacific Fleet Maritime Operations Center, Detachment 601, Senior Enlisted Leader- 2011-2012: United States Forces – Afghanistan, Information and Knowledge Management Division Senior Non-Commissioned Officer in Charge in support of Operation Enduring Freedom.- 2011: United Stated Forces – Japan, Bi-Lateral Joint Operations Command Center and Joint Communications Command and Control Watch Officer in support of Operation Tomodachi.

Santa Clara, California, Us

Veritas enables organizations to harness the power of their information, with solutions designed to serve the world’s largest and most complex heterogeneous environments. Every one of the Veritas information management solutions is designed around the principle that information is more important than infrastructure.Reporting directly to the Chief Product Security Officer, the PSG is a cross-functional team chartered to assess security features throughout the product development life cycle. Responsibilities include:- Subject Matter Expert and overall direction of program management.- Provide guidance regarding the development of metrics and KPIs related to operations and projects.- Manage and direct high impact critical security programs.- Coordinate and provide direction ensuring alignment with organizational goals.- Deliver information, presentations, and correspondence to executive level stakeholders, inside and outside of the PSG.Team accomplishments include:1. Obtained funding and officially established the Veritas Product Security Group.2. Creation of and release of the Veritas Product Vulnerability Management Policy.3. Introduction of a 7 phase Application Security Assurance Program, providing application security guidance, oversight, and an intensive 4 tier training program, resulting in 900+ completions.4. Spearheaded the Corporate Penetration Testing Program. Introduced pen-testing into the product software development life cycle, including road map and budgeting, resulting in an efficiency savings of 54% for the testing process and an averaged 7% expense saving.Reporting directly to the Sr. Director of Government Compliance and Security, responsible for the management and administration of a cross-functional team to review, plan, integrate, and enforce government compliance of the following: FIPS140x; F-PKI/2FA; IPv6; VPAT Section 508; TAA; STIG/Security Hardening; Gov Cloud; and Common Criteria certification.

San Jose, California, Us

Calix is a leading global provider of broadband communications access systems and software. The Calix Unified Access portfolio allows service providers to connect to their residential and business subscribers and deploy virtually any service over fiber- and copper-based network architectures. With a growing customer base whose networks serve over 100 million subscriber lines in total, Calix is at the forefront of enabling the innovative ways that communications service providers deliver advanced broadband services and value to their customers.Responsible for planning, organizing, and leading multiple complex product development projects and Systems Products programs and managing cross-functional, multi-location teams. Responsibilities include, but are not limited to:1. Creating and maintaining project and program plans2. Assessing and mitigating risks3. Driving team goals and success on a collaborative corporate/customer basis4. Providing timely and accurate reports and communications to management and teams. 5. Improve operational effectiveness, to include reworking current practices and processes to simple and elegant, ultimately improving the efficiency and revenue contribution of the organization.Accomplishments include the program management for a major U.S. based Tier 2 telecommunications provider upon receipt of USD$175M of FCC funds to bring broadband services to 400,000 under-served locations in seventeen states. The program was successfully completed by reinvigorating the project alignments with a dynamic and professional personnel structure. The key result was completion achieved 4 months ahead of schedule and contributed to a 300% increase of Professional Services revenue.

Hanover, Maryland, Us

Ciena Communications is global supplier of telecommunications networking equipment, software and services that support the delivery and transport of voice, video and data service. Its products are used in telecommunications networks operated by telecommunications service providers, cable operators, governments and enterprises.Upon successful acquisition of Cyan, Inc, transferred to Ciena Professional Services Program Management responsible for the management major infra-structure installations and overbuild projects, either related or independent, with the intention of improving a customer’s data, telecommunications, and/or DCN networks, to include, but not limited to:• Providing structure, process, and procedure to control operations and changes to performance objectives.• Assisting with or development of the overall program plan, to include the independent projects, resources, and timelines.• Delivering metrics to indicate the health and progress of the program and related associations.• Daily, weekly, monthly reporting for management and executive level stakeholders.• Assurance that the integration of related projects are brought into the overall program resulting in overall success.• Consistent review of program and project performance to include the integration of best practices learned throughout the lifecycle of the program.Accomplishments include:1. Major U.S. based Tier 2 telecommunications provider upon receipt of USD$296M of FCC funds to bring broadband services to 530,000 under-served locations throughout the United States. 2. An American-based, multinational, mass media company that is the largest broadcasting and largest cable company in the world. Collaboratively, we launched a new program to deploy their first ever multi-hundred Gig backbone across the California Central Valley.

Petaluma, Ca, Us

Cyan enables network transformation. The company’s Software-Defined Network solutions deliver orchestration, visualization, and scale to networks, that until now, have been static and hardware driven. Serving carriers, enterprises, governments, and data centers globally, Cyan’s open platforms provide multi-vendor control and visibility to network operators, making service delivery more efficient and profitable.As a Cyan Customer Service Program Manager, I’m chartered with the implementation and management of the Cyan Partner Program (CPP) Post-Sales Technical Training and Certification Program for Cyan’s network of global Partners and Manufacturing Representatives. Primary responsibilities include:• Identifying partner technical capabilities and competencies• Develop, perform, and manage partner training and logistics• Drive on-going education of New Product Introduction (NPI), new applications and solutions• Proactively identify business and/or product gaps• Create, enable, and manage post-sales technical, warranty, ordering, and services processes• Identify and manage appropriate resources to solve technical and process anomalies• Escalate partner technical inquiries to promote partner and end-customer satisfaction• Manage partner and end-customer specific installation and upgrade proceduresPrevious successful programs/projects include:1. Integration and training of 36 international partners to provide post-sales support for their respective territories in LATAM, EMEA, and APAC.2. The removal of a major U.S. based router manufacturer’s equipment from a U.S. Tier 2 provider’s network and replacing it with Cyan Z-Series equipment at 346 locations throughout the southeast and northeast. 3. Turn-up, test, and integration of successful proof of concept and field trial for a major Peruvian Tier 1 provider. 4. Turn-up, test, and successful integration of for a South African start-up providing dark fiber and business services throughout South Africa.

Carrollton, Tx, Us

Tellabs Mobile Routing (12/08 – 04/13). Responsible for building and sustaining the Tellabs 8800 MSR (IP/MPLS multi-service data products) business for domestic and international Tier 1 telecommunications providers, including customer program management for the 2nd largest wireless provider in the United States and major providers throughout the Middle East and Africa. While in this position I contributed to the tripling of Product House revenues and the reduction product costs by over 50% in order to achieve product line profitability.Tellabs Broadband Access Outside Plant, Mechanicals, and Power (03/05 – 12/08). Responsible for the complete life cycle of Tellabs 1000, 1100, 1200, and 1900 Access product lines. Primary responsibilities include: Program management of new products and services to RBOCs, NLECs, IOCs, and MSP/CSO customers; Management of major recalls and/or retrofits (in excess of USD$5M); and P&L of each respective product line and their specific inclusion to the parent product line.AFC Now Tellabs Access Engineering Services (07/04 – 03/05). Responsible for providing product liaison services between AFC Now Tellabs’ Access Engineering organization and AFC Now Tellabs’ most significant customer pertaining AFC Now Tellabs’ IPTV solutions and services. Advanced Fibre Communications Integrated Solutions Group (02/03 – 07/04). Chartered with the creation and management of a new integration and support team to provide revenue generating projects and solutions for AFC’s global customer base. Projects include the deployment of pre-release product, current product, and antiquated equipment to be overhauled. Specific technologies include video over xDSL, C2P, FTTH, and DSLAM environments. Responsibilities include personnel recruitment, project management, creation of processes and procedures, and administration of budgets.

Us

Responsible for seven domestic and international customer support offices staffed with thirty personnel consisting of technical support, program management, and logistical support.Responsible for overhauling the Technical Assistance Center in order to achieve optimumperformance, efficiency, and quality of service for internal and external customers. Assisted in thedesign and integration of new ACD call flow application, as well as awards based achievementrecognition. Assisted in the introduction of Service Level Agreements for current and prospectivecustomers. Served as point of contact for, and presented to, Director level and above in troubledisputes resulting in the use of AFC equipment and/or third-party equipment. Management ofALPHA and BETA trials, Lab Trials, Field Trials, and First Office Applications and/or Trialsoriginated from any means in order to prove AFC’s equipment in to the data and telecommunications networks of customers worldwide. Managed a cross-functional team ofinternal customers to reduce the entire trial life cycle by 40%.

Certificate Of Completion, Leading Organziations And Change

Certificate Of Completion, Key Management Infrastructure (Kmi) Operation Account Manager (Koam)

Certificate Of Completion, Senior Enlisted Joint Professional Military Education - Course 1

Certificate Of Completion, Primary Professional Military Education

Certified Scrum Product Owner, Project Management

Bachelor Of Science, Information Systems