Joel Davis Email & Phone Number

New York, NY, US

New York City Metropolitan Area

New York City Metropolitan Area

New York, New York, United States

New York, New York, United States

• Operations Management: Oversee day-to-day operations for several condo and coop buildings, including staffing,major projects, vendor coordination, and board communication
• Property Management: Direct multiple staffs at seven buildings encompassing approximately 1,000 units throughoutManhattan. Serve as head liaison between the Board of Directors for each building and its staff.
• Client Relations: Serve as an advisor to the board and guide them in the decision-making process for major projects, staffing,and financial aspects of the building’s operations. Send actionable task lists to apprise.
• Customer Service/Satisfaction: Serve has a hospitality ambassador to all owners/shareholders and other residents in thebuildings. Act as the day-to-day customer service representative on all issues as they arise.

New York, New York

• Operations: Oversaw day-to-day staffing and operations, including cleanings and quality control of assets. Oversaw remote staff for guest support.
• Asset Management: Handled all aspects of onboarding new clients. Staged apartments, hired photographers, added listings to multiple websites.
• Consulting: Consulted on development of additional assets, such as hotels, hostels, luxury apartments, and event spaces. Prepared spreadsheets, projections, and power points to convey potential profits and growth.
• Client Relations: Communications with clients regarding sales and continuing services.
• Crisis Management: During a global pandemic, increased occupancy rates from zero to 75%, while adjusting the target market from transient to first responders in need of housing.

New York, New York

• Challenged to manage a team that handled all aspects of 54 residential and commercial properties throughout Manhattan, including:
• Operations Management: Built a team to handle all tenant-related issues within the residential or commercial spaces. Constructed a plan to reduce all HPD violations portfolio-wide (reducing from 1,400 to under 650.
• Property Management: Directed a team and made executive decisions on high-level matters relating to residential and commercial spaces. Served as head liaison between all vendors and the company. Responsible for.
• Crisis Management: Executed lay-offs of over 25% of the staff, saving approximately 40% on payroll, within 10 months. Participated in handling ex-employee complaints and claims.
• Customer Service/Satisfaction: Oversaw the tenant relations of the entire staff, intervening when tenants needed more assistance.

New York, New York

• Challenged to manage all aspect of residential and commercial properties throughout Manhattan, including:
• Operations Management: Oversee overall functionality of property processes, supervise and handle the resolution of tenant issues, manage payroll, employee scheduling and supervision and other administrative needs for.
• Property Management: Manage tenant issues and concerns, emergency and crisis management and repairs and maintenance, oversee grounds of properties, coordinate with third party vendors to ensure consistent high function.
• Customer Service/Satisfaction: Process tenant requests and claimed housing and violations.

W Union Square

Supervise and handle the resolution of guest issues; manage payroll for four departments and maintainproductivity levels; participate in creating and implementing plans to promote guest satisfaction scores and hit monthly goals; manage the Concierge, Front Desk, Valet, Room Service, Security, Housekeeping, and related areas. Act as Manager on Duty for.

The Westin Arlington Gateway Hotel

Supervise and handle the resolution of guest issues; manage payroll for four departments and maintainproductivity levels; participate in creating and implementing plans to promote guest satisfaction scores and hit monthly goals; manage the Concierge, Front Desk, Valet, Room Service, Security, Housekeeping, and related areas. Act as Manager on Duty for.

The Westin Arlington Gateway Hotel

Successfully managed over 200 union employees; prepared AM, PM, and overnight staffing on a dailybasis; conducted monthly inventories of linen and all hotel items; conducted weekly payroll, scheduling, and approval of vacations; disciplined associates when necessary; interviewed and hired several associates; controlled purchasing orders of all inventory.

Resolved guest issues; supervised the Concierge, Front Desk, Valet, Room Service, Security,Housekeeping, Telephone Operators, Bell Hop, and Door Men. Acted as Manager on Duty in various areas; interviewed and hired several associates; trained new employees; processed payroll on a weekly basis.