• Operations Management: Oversee day-to-day operations for several condo and coop buildings, including staffing,major projects, vendor coordination, and board communication• Property Management: Direct multiple staffs at seven buildings encompassing approximately 1,000 units throughoutManhattan. Serve as head liaison between the Board of Directors for each building and its staff, shareholders/owners, as well asits vendors. Delegate work as it arises to remain in compliance with all NYC regulations. Ensure compliance is met for everydeadline during the year. Work with vendors and engineers to ensure local law compliance. Handle all emergencies 24/7.• Client Relations: Serve as an advisor to the board and guide them in the decision-making process for major projects, staffing,and financial aspects of the building’s operations. Send actionable task lists to apprise the board of all work in the building on aweekly basis. Conduct monthly board meetings to review details of upcoming capital improvement projects and other work in thebuilding.• Customer Service/Satisfaction: Serve has a hospitality ambassador to all owners/shareholders and other residents in thebuildings. Act as the day-to-day customer service representative on all issues as they arise.

• Operations: Oversaw day-to-day staffing and operations, including cleanings and quality control of assets. Oversaw remote staff for guest support.• Asset Management: Handled all aspects of onboarding new clients. Staged apartments, hired photographers, added listings to multiple websites.• Consulting: Consulted on development of additional assets, such as hotels, hostels, luxury apartments, and event spaces. Prepared spreadsheets, projections, and power points to convey potential profits and growth.• Client Relations: Communications with clients regarding sales and continuing services.• Crisis Management: During a global pandemic, increased occupancy rates from zero to 75%, while adjusting the target market from transient to first responders in need of housing.

Challenged to manage a team that handled all aspects of 54 residential and commercial properties throughout Manhattan, including:• Operations Management: Built a team to handle all tenant-related issues within the residential or commercial spaces. Constructed a plan to reduce all HPD violations portfolio-wide (reducing from 1,400 to under 650 within a six-month period, while reducing violations from two per unit to less than .5) and implemented a team to see it through. Created a team to ensure all repairs were made in a timely manner to the occupied apartments. Oversaw the training of new hires to the company. Supervised a staff of 45, including two property manager reports.• Property Management: Directed a team and made executive decisions on high-level matters relating to residential and commercial spaces. Served as head liaison between all vendors and the company. Responsible for apartment turnovers, repairs, reduction in rent due to outstanding repairs and other cost- savings and revenue enhancement matters.• Crisis Management: Executed lay-offs of over 25% of the staff, saving approximately 40% on payroll, within 10 months. Participated in handling ex-employee complaints and claims.• Customer Service/Satisfaction: Oversaw the tenant relations of the entire staff, intervening when tenants needed more assistance.

Challenged to manage all aspect of residential and commercial properties throughout Manhattan, including:• Operations Management: Oversee overall functionality of property processes, supervise and handle the resolution of tenant issues, manage payroll, employee scheduling and supervision and other administrative needs for all assigned buildings and maintain productivity levels• Property Management: Manage tenant issues and concerns, emergency and crisis management and repairs and maintenance, oversee grounds of properties, coordinate with third party vendors to ensure consistent high function of entire facilities• Customer Service/Satisfaction: Process tenant requests and claimed housing and violations.

Supervise and handle the resolution of guest issues; manage payroll for four departments and maintainproductivity levels; participate in creating and implementing plans to promote guest satisfaction scores and hit monthly goals; manage the Concierge, Front Desk, Valet, Room Service, Security, Housekeeping, and related areas. Act as Manager on Duty for Front Office, Housekeeping, and Food & Beverage; interview and hire associates; train new employees; process payroll on a weekly basis.

Supervise and handle the resolution of guest issues; manage payroll for four departments and maintainproductivity levels; participate in creating and implementing plans to promote guest satisfaction scores and hit monthly goals; manage the Concierge, Front Desk, Valet, Room Service, Security, Housekeeping, and related areas. Act as Manager on Duty for Front Office, Housekeeping, and Food & Beverage; interview and hire associates; train new employees; process payroll on a weekly basis.

Successfully managed over 200 union employees; prepared AM, PM, and overnight staffing on a dailybasis; conducted monthly inventories of linen and all hotel items; conducted weekly payroll, scheduling, and approval of vacations; disciplined associates when necessary; interviewed and hired several associates; controlled purchasing orders of all inventory.

Resolved guest issues; supervised the Concierge, Front Desk, Valet, Room Service, Security,Housekeeping, Telephone Operators, Bell Hop, and Door Men. Acted as Manager on Duty in various areas; interviewed and hired several associates; trained new employees; processed payroll on a weekly basis.