Joe Mogelnicki Email & Phone Number

Hartford, Ct, Us

Old Greenwich, Connecticut, United States

Direct To Consumer And International, Bristol, Ct

Directed operational and level-2 product support organization for customized media industry business applications across multiple internal operational organizations, application platforms, technologies and database management systems. These mission critical systems supported all aspects of the business process from sales, scheduling, inventory management and billing.Managed a support organization responsible for knowing both the business and technical details of a highly integrated… Show more Directed operational and level-2 product support organization for customized media industry business applications across multiple internal operational organizations, application platforms, technologies and database management systems. These mission critical systems supported all aspects of the business process from sales, scheduling, inventory management and billing.Managed a support organization responsible for knowing both the business and technical details of a highly integrated media sales, scheduling, inventory management and billing system. Performed customer incident resolution through application knowledge, data triage, operational support and technical solution development. Managed the portfolio of application support projects to enhance operational efficiencies through re-engineered and streamlined overall support and tracking process, leveraging ServiceNow incident management and configuration item capabilities to drive analytical by utilization trend reporting to identify incident patterns resulting in overall enhanced customer support.Customer focused leader dedicated to overall customer satisfaction through business and technical collaboration, application knowledge, support processes, issue/problem management, incident tracking and reporting and continual improvement to address customer incidents by providing both short- and long-term solutions to minimize application interruptions and downtime. Drove the planning, design, and execution of projects to automate manual support processes to monitor application health, processing manual data loads, nightly job processing and job failure reporting.Transformed a Level 1 into a Level 2 support organization by broadening support organization scope and responsibilities.Developed, maintained and adhered to SOX audit standards for production application code releases. Show less

Espn, Bristol, Ct

Led and managed business process automation program and portfolio across multiple business segments with the goal of bringing business automation to manual processes. Scope of responsibility spanned business stakeholder collaboration, process design, implementation, ongoing sustainment, overall product and application management, and vendor relationship management.Collaborated with business and executive sponsors on initiatives from ideation through implementation of re-engineered… Show more Led and managed business process automation program and portfolio across multiple business segments with the goal of bringing business automation to manual processes. Scope of responsibility spanned business stakeholder collaboration, process design, implementation, ongoing sustainment, overall product and application management, and vendor relationship management.Collaborated with business and executive sponsors on initiatives from ideation through implementation of re-engineered business processes through involvement in all aspects of design, develop, release and sustainment. These automated processes drove efficiencies, increased overall accountability, and improved quality. Process improvements led to increased tracking and oversight capabilities, reduced administrative costs and improved request fulfillment.Designed individual product roadmaps for process application flows to support an iterative development methodology of key functionality, managing and prioritizing product backlogs, collaborating on design strategies and adjusting to customer shifting priorities while keeping within the overall project’s goals, budget and timeframe.Negotiated consultant agreements with external vendors to augment the development staff leading to increased project throughput to meet customer timetables and deliver schedules. Show less

Espn, Bristol, Ct

Drove continuous collaboration within the development organizations, enhancing deployment processes to meet an ever-changing development technology stack. Led a team of software engineers in deploying custom application software across multiple development organizations within ESPN.Led the effort to create deployment systems that aligned with internal and external audit controls for SOX compliance and developed a flexible evidence gathering process by bringing consistency and… Show more Drove continuous collaboration within the development organizations, enhancing deployment processes to meet an ever-changing development technology stack. Led a team of software engineers in deploying custom application software across multiple development organizations within ESPN.Led the effort to create deployment systems that aligned with internal and external audit controls for SOX compliance and developed a flexible evidence gathering process by bringing consistency and repeatability to reduce the time needed in retrieving audit sample data. Show less

Espn, Bristol, Ct

Built and led an organization of architects, business analysts, developers, and QA personnel on an initiative to launch a programming and sales business data warehouse for managing data capture, warehouse data load, and reporting for sales proposals, customer spend, order trends, inventory management, and programming data across multiple ESPN networks. Collaborated with business stakeholders on defining product road maps, individual project priorities, and implementation plans that… Show more Built and led an organization of architects, business analysts, developers, and QA personnel on an initiative to launch a programming and sales business data warehouse for managing data capture, warehouse data load, and reporting for sales proposals, customer spend, order trends, inventory management, and programming data across multiple ESPN networks. Collaborated with business stakeholders on defining product road maps, individual project priorities, and implementation plans that supported multiple development efforts encompassing different stages of the warehouse and reporting life cycles.Lead multiple teams to design, build and implement an enterprise business data warehouse supporting, sales, customer management, inventory tracking and program / league airing rights. Designs incorporated ETL process, warehouse load strategies and load performancing tuning. Managed/maintained multi-year capital project budgets. Show less

Espn, Bristol, Ct

Espn, Bristol, Ct

Espn, Bristol, Ct