Siobain Mchugh Email & Phone Number

Madison, Ct, Us

Greenwhich, Ct

AdminaHealth is a cloud-based solution provider that develops technology and financial solutions for the benefit and insurance marketplace. We provide unique operational, reporting, and financial solutions to brokers, TPAs, captive managers, and the employers and associations they serve. We aim to continue developing solutions that will lower benefit costs while maintaining or improving benefit levels. • Lead multiple simultaneous AdminaHealth engagements, juggling priorities and responding to the ever-changing environment of a startup• Serve as the primary point of contact for clients during software implementations.• Track updates and compile status reports on engagement for internal and external reporting• Liaise between the AdminaHealth development team and clients, working closely with the product manager to organize feature requests and “wish lists.”• Manage day-to-day engagements, ensuring “trains run on time.”• Help build out, document, and promote processes to help meet the demand and scale up the company

Rocky Hill, Ct

Optum Employer Data Warehouse and Reporting and Analytics Responsible for interacting with the employer and broker market through new growth opportunities, capturing and conveying the voice of the customer, to understand market needs, and collaborate with internal teams to support the growth of the product. Serve as a product-focused subject matter expert with broad-based business knowledge and as a resource to internal and external leaders. Specifically, • Obtain voice of the customer through site visits, interviews and surveys; document needs in market requirements, business requirement and user interface stories• Deliver product demonstrations• Partner with Sales to document and drive closure on commercial pipeline• Revise, demonstrate and articulate value proposition of product services to existing and prospective customers• Contribute to and ensure completion of RFPs for new opportunities • Build and maintain relationships with stakeholders, internal customers, and external prospects• Serve as liaison between business and technology teams

Madison, Ct

Clarity works with health plans to optimize customer relationships by enhancing flexibility and control over document management and communications delivery.Responsible for managing the product road map for specific releases in conjunction with the PDLC and implementation process. Accountable for managing multiple projects and managing the end-to-end process with respect to definition, cost/benefits analysis, design, development, testing, documentation, training and implementation. Projects: • Developed IRS ACA tax form product and application for delivery in 2016 • Provided subject matter expertise for Centers of Medicare and Medicaid Summary Benefit and Coverage (SBC) product; understand related 2016 changes and impact • Drove the build vs. buy solution for a new operational reporting warehouse; solicited RFIs, evaluated vendor choices, drove vendor selection, managed implementation process, worked with legal to secure contract and finalized budget with Finance • Worked with Sales and Marketing on annual Customer Summit• Continuously managed product release work to mitigate problems • Worked with multidisciplinary brand culture and communications firm to assess new product avenues for current customer base

Optum / Unitedhealth Group

Responsible for managing the implementation of data warehouses for large employer engagements. Define scope and objectives of data warehouse to determine data needs. Acts as the primary client contact, and have overall responsibility/accountability for managing the on-time delivery of all current and future implementation work. Coordinate activities of the operational team made up of data managers and programmers. Create and track implementation timelines, and identifies risks. Document and provide all transition materials to team post deployment.

Ingenix / Unitedhealth Group

Primary point of contact for clients with a focus on business development, revenue retention and growth, and client satisfaction. Establish regular client planning sessions to review performance, business needs and product/service solutions. Act as client advocate in communicating client needs and leading internal meetings focused on client solutions across Ingenix/Optum/UHC departments. Secure, build and sustain customer relationships and partnerships. Secure timely client renewals and enhance existing engagement through sale of additional products/services

Bs, Health Management

Mba, Business