Developed and Maintained relationships with stakeholders in over a dozen organizations. Managed multiple platforms and technologies.Mentored new team members and accelerated their learning and integration.Led and completed successful evaluations and migrations for a variety of programs; functions included monitoring, knowledge base, and ticketing. Developed bash-based functions on Unix systems and Cloud Functions. Served as the SignalFX subject matter expert at zData for both internal ops and consulting.Implemented and managed SignalFX, ZenDesk, and Stackstorm applications.Constructed the cloud infrastructure necessary for zData engineers to support AWS, Azure, and GCP.

Provided Customer Service and remote technical support for Apple Products.Working with customers under high stress situations.Problem resolution research.Technical writing and reporting.

• Evaluated Customer Relations Management systems and implemented processes to support fundraising, constituent and volunteer management, social networking, and event coordination • Utilized Agile/SCRUM methodology to support program requirements development and implementation; developed familiarity with 50+ customer relations systems including Salesforce, NetSuite, Giftworks, DonorPro, and DonorPerfect • Streamlined donor and volunteer management programs for the Morrison Knudsen Nature Center (MKNC), a nonprofit environmental education program managed by the Idaho Department of Fish and Game; efforts produced more effective programs and events, and additional revenue to ensure sustainability • Assisted with Website design, social media profile development, and content and trained the small business owners on best practices, resulting in a 250+ “Likes” and a 250% increased customer base in just 6 months

Intel Technician •Implemented Intelligence network architecture design, integration, and sustainment; utilized a combination of proprietary hardware and software with Commercial systems, software, and automation tools •Collaborated with a diverse team to perform network administration, database design and management, communications, disaster recovery, security design, risk management, policy creation and implementation •Fielded the next generation remote sensors and automation systems to populate intelligence databasesIntel Manager •Upgraded the organization's security and risk management programs; integrated a classified education and intelligence classroom which seated up to 30 analysts involved in Top Secret analysis and training •Oversaw system architecture, design, documentation, and implementation; directed multiple programs including: Information Systems Security, Information Assurance, Physical Security, Communications Security, and Access ControlIntel Analyst •Database Administrator (DBA) for sensitive information systems that required database design, understanding data structures, implementing data warehousing processes, and planning for disaster recovery •Assigned tasks and responsibilities to a team of 12 diverse personnel with attention to resource budgeting among concurrent projects appropriate for the available business systems •Managed access controls and security auditing procedures utilizing best practices for a data center and multiple information technology systems; developed computer automation procedures and integration tools •Developed Standard Operating Procedures (SOPs) and wrote documentation to facilitate change management and conversion with proprietary systems, including new technology effectiveness evaluations •Operated database management systems (DBMS) for multiple data sources in a secure dedicated data center; managed network connectivity and communications security across satellite and wireless communications