Joe Schelling Email & Phone Number

Atlanta, Ga, Us

The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!

- Work closely with the Product Enablement Manager to develop course content, training materials, and evaluation criteria- Implement and deliver a variety of virtual training sessions in group and individual settings- Host webinars and/or office hours as appropriate- Manage and maintain training schedule- Partner with Sales and Support to ensure customers have everything they need to succeed with Swoogo- Streamline and improve the training processResearch new and best-in-class Training methods and apply those to programs and measure their effectivenessShare responsibilities, if needed, in the management of Help Center, Webinars, Certification, New Customer and New Employee Product Training

Atlanta, Georgia, United States

- Created and implemented a focused engagement schedule for three-tiered monthly webinar series. Sustained an average of 57 attendees per webinar and 4.2 satisfaction per webinar.- Designed and created implementation guides for specific product packages that connect with adult professional users through instructional design and adult learning theories.- Created new video content for Knowledge Base in multiple product lines. By mastering Camtasia, Audacity, & Final Cut Pro X, - Lead key collaborations with current product SME to strengthen project buy-in and completion.- Restructured Knowledge Base in order to create a better flow of content designed to speak the language of each role of the user base.- Master of key software in instructional design such as Camtasia, SnagIt, Canva, Zoom, Adobe Photoshop, Premiere Pro, Audition, Illustrator, Final Cut X, Audacity, and Reaper.- Developed and lead a departmental webinar workgroup focused on defining and enhancing video, webinar, and online training engagement points for all brands.

Atlanta Metropolitan Area

Create new opportunities for therapists, coaches, and other professionals to clarify and achieve the goals they are working towards.** Direct new practice set up and aligned all partners for practice location success by creating business plan and goals, project management, brand awareness, administrative flow, and marketing strategy by utilizing Google Workspaces, Gmail, Calendar, Tasks, Todoist, and Evernote, Trello, and Asana.** Create greater revenue generation and saved the organization $15,000 by integrating new self-developed insurance credentialing process and reimbursement rate negotiation. ** Streamline the utilization of EMR - TherapyNotes and Simple Practice - to boost overall client/clinician communication.** Growing personal and professional brands by developing voice and point of view for each person and business and using that for blogging and networking through social media** Enhance client engagement and marketing by planning, filming, and producing promotional videos, podcasts, digital content by using Adobe Photoshop, Premiere Pro, Audition, Illustrator, Final Cut X, Audacity, Canava, and VistaPrint.Build social media pretense on Facebook, Twitter, Instagram, Snapchat, Tik Tok, and Clubhouse by understanding how to use each platform specifically and creating engagement and content theme schedules with Hootsuite and Buffer.** Accelerate continual improvement through regularly scheduled coaching meetings with practice owners, clinicians, and professionals to ensure growth plans with the recruitment of employees, onboarding planning and implementation, customer service, client intake, and insurance billing.

United States

- Lead group education on recruitment and onboarding using Kolbe Assessment through in-person and virtual engagement.- Consult, in-person and virtually, with law firm owners on developing annual, quarterly, and monthly goals and how to achieve them best.

Atlanta Metropolitan Area

- Oversee the operation of all clinical locations ensuring compliance in all practice procedures, engagement with clinicians, customer service standards, and maximizing revenue potential from each location by creating an office reservation system using Skeeda.com.- Created an entirely new administrative culture focused on consistent and clear communication by creating administrative procedures, shared follow-up documents, data collection, and dashboards.- Increased client intake satisfaction by constructing online inquiry forms and online registration forms along with installing multi-location VoIP intake lines. - Saved practice $15,000 by developing an in-house credentialing service for all existing and new clinicians to receive and maintain proper insurance paneling.- Reform the complete HR system by leading new recruitment campaigns by focusing on retaining connections with potential clinicians in order to grow and solidify practice culture. Created a multi-step interviewing process to include all needed staff and decision-makers along with creating interviewing packets that offered candidates the information frequently asked. All flowed into created onboarding instructions via email and produced videos and an orientation schedule that included a new orientation workbook.- Create internal/external communications and marketing strategies by creating a new social media presence focusing on a thematic schedule to drive brand awareness and clinical specialties for each clinician through well-produced videos and articles written by clinicians. - Increasing clinician branding by producing promotional videos that are shared both on the website, social media platforms, and email.- Lead de-franchising process by creating new systems that were completed by corporate headquarters and broke them down to a small practice level including, client intake, reception and insurance verification, and online scheduling.

Marietta, Kennesaw, Cumming Ga

As a Certified Life Coach I have the opportunity to partner with others to look at ways to leverage where they are and how to get to where they want to be. Often times in life we can feel stuck and need that persons to help us create a map so we get a clear vision of where we want to go. Serving young adults, teens and men - career coaching is available to all populations. As clinical coordinator I work with each location and streamline operation and enhance consistencies across the branches in Marietta, Kennesaw and Cumming.Also serve as Co-Director for Kennesaw location. In this I handle outreach, marketing and community connection along with ensuring therapeutically sound matches are developed between clinicians and clients. I also see clients seeking therapeutic life coaching.

Woodstock, Ga

As Deputy Director I am responsible for assuring the strategic plan and operational goals set in place by the Executive Director (ED) are being followed through by the management/administrative team. The DD reports to the ED and oversees the works of the Nurse, Directors, and other administrative staff (the ED remains the supervisor of all management). In the ED’s absence, the DD will be in charge. The chain of command is illustrated by the organizational chart and the DD should be the point of contact to help resolve issues before it gets to the ED. The DD is the operational head of the organization while the ED will remain the strategic head and have final say on decisions. The DD is expected to know and work to keep LWLS compliant to the policies of LWLS, DBHDD, CARF, DCH, state and local ordinances. - Assuming responsibilities of Execute Director in his/her absence- Assuring operational goals are being worked on by those who are assigned to work on them- Performing client satisfaction surveys- Following the direction of the Executive Director in any capacity that helps him/her meet his/her objectives- Following through on annual, quarterly, and monthly goals and objectives that support mission of “quality services for a quality life!”- Helping create, evaluate, and update policies to be compliant to DBHDD, Medicaid, HFRD, and CARF- Monitor and evaluate use of company resources (e.g., supplies, funds, vehicles, electronics)- Reviewing file of each individual coming to agency to assure LWLS can properly serve that individual

Norcross, Ga

- Identify and develop new business relationships with employers, resulting in immediate externships and job opportunities- Identify sources for job leads, spending up to 80% of time prospecting, making cold calls, and managing accounts through sales calls and meetings- Manage and expand on-going employer relationships by conducting various touch points, including phone calls, emails, and site visits- Effectively manage pipeline of activities that lead to graduate employment- Serve as primary point of contact for all employer interactions- Effectively manage multiple accounts within the local area, soliciting quality job orders that achieve satisfactory conversion rates of open job opportunities to both interviews and placement of graduates- Verify employment records of graduates through phone calls and gathering required documentation, ensuring all paperwork is accurate and within accreditation and company standards- Coordinate with Career Services team members to fill all open positions- Organize and participate in efforts to bring employers on campus for career fairs, employer advisory meetings, and other hiring events- Secure referrals from existing employers and create new relationships with those employers for potential new accounts- Responsible for achieving weekly, monthly, and quarterly goal- Accurately track activities in company database in a timely manner

• Navigate outgoing and incoming calls to/from perspective students• Through guided discussion with warm leads learn the desired outcome of school form them and assist in the decision making process• Walk with students through enrollment process• Meet daily, weekly and quarterly call and enrollment numbers

Greater Grand Rapids, Michigan Area

Support adults with various developmental disabilities and coordinate their individual services to ensure the greatest amount of freedom and independence.

Design and facilitate curriculum for domestic and refugee Life Skills Classes Involved in work group in the development of life skills program in EthiopiaParticipate in research, design and writing of $5.2 million systems of care grant Collaborated in redesign of program to comply with contract Design, implement and coordinate youth guided and driven advisory board

While in the GRIL CLP I was able to learn various strategies needed for effective leadership, both in an urban setting and in workplace environment. The greatest gift I received in this was the ability to network and collaborate with many great current and future leaders in the Greater Grand Rapids area.

Design and implement structure of programFacilitate groups for males with ASD disorders on appropriate socialization skillsWork on individual basis with ASD youth to develop and enhance proper community integration skillsCoordinate all safety, accessibility and facility management

Manage and train staff of 50 in a residential facility for developmentally disabled children and adolescentsAssure safety and therapeutic nature of milieuLead reform of CARF accreditation process for two programs

Lead nightly groups on substance abuse, anger management, depression, conflict resolution, and othersEnsure safety and therapeutic environment of psychiatric inpatient unit for children and adolescentsEducate co workers on new therapeutic interventions for children and adolescents with developmental disabilities

Ensure safety and therapeutic environment of milieu for 12 bed all male residential programCoordinate and supervise shifts overseeing up to 6 coworkers at a timeDevelop and facilitate after school program for urban church aimed at young children

Design and facilitate weekly youth group meetings with high school students; coordinate all activities for youth group; meet 1:1 with students to counsel as needed

B.S., Bachelors, Social Work

Bachelor'S Of Social Work, Social Work