Joseph Testa Email & Phone Number

• Manage up to five projects per year and >20 deliverables of varying complexity for the company's largest key client• Established and manage processes to ensure >95% on time delivery and operational efficiency• Responsible for the coordination of >15 internal, client resources and stakeholders involved in the development, execution and delivery of daily, weekly and monthly deliverables• Developed and maintain positive and strong internal relationships across multiple departments to maintain 100% collaboration to preserve a solid and strong client relationship

In the Commercial Effectiveness Consulting Practice, managed consulting project for clients in the life sciences space• Managed and co-managed on average three to four project teams to deliver sales, marketing and patient analysis projects and custom analytics to solve strategic and tactical issues• At all levels, responsible for maintaining strong internal relationships and client relationships• Responsible for the creation and management of presentation content, conducted client presentations and post presentation and project delivery follow up to ensure client satisfaction• Managed one project and conducted research in a rare disease space. Findings and observations were included in a poster presented at the NORD

Primary contact to manage timely and accurate data receipt and delivery to ensure that clients received the highest standard of service possible.• Managed multiple client relationships, deliverables and budgets to ensure client satisfaction and yearly contract renewals • Exceeded yearly revenue goals by 20 percent• Managed multiple weekly, bi-weekly, monthly and quarterly deliverables • Conducted monthly client status meetings and quarterly service reviews• Interfaced with C-level leadership to promote the company's solutions and services through various sales efforts

The primary business contact charged with the directive to maintain client loyalty and a successful business partnership. Represented the client’s needs and goals to ensure consistent quality and deliverables. Served as the liaison to lead team meetings, resolve issues, meet client needs, develop IT requirements for enhancements, oversee business rules and compliance management, maintain contracted revenue, up-sell new services and renew annual contracts. • Served as the client contact to maintain client loyalty and successful business partnerships to ensure yearly contract renewals.• Provided consistent communication and strong team representation to meet client expectations.• Managed the delivery of reports and services for 4 brands for 2 large pharmaceutical clients. • Managed all internal processes, procedures, quality control and budgets to maintain account profitability.

An Inside Sales Manager responsible for the promotion and sale of professional services including but not limited to software implementations, upgrades, custom software modifications, training and other I-many offerings. Managed the full sales cycle of RFP/RFI responses, requirements gathering, estimate creation/presentation, proposal creation/presentation, contract creation/presentation/negotiation/signature & transition to the implementation team. • Managed a sales pipeline of 25 to 40 sales opportunities per quarter. • Consistently achieved or exceeded target sales quotas over a four year period. • Closed over 300 opportunities which resulted in over 12 Million dollars in generated sales.• Recognized for outstanding sales achievements by being awarded the I-many Friends of Sales Award.

Managed a team of twelve project managers. Conducted project analysis, forecasting and P&L analysis to maintain utilization and ensure consistent revenue across all projects. Management responsibilities included employee training, development, reviews and internal projects. In addition, was assigned projects to manage and projects to oversee in a project advisor or executive sponsor capacity. Created and conducted pre-sales presentations and generated professional services proposals. • Managed a team that delivered over forty projects, with budgets ranging from $10,000.00 to over 1 Million dollars per project. • Up-sold additional services which resulted in an average of 10 – 25% of additional revenue per project.• Researched, developed and implemented project management tools and methodologies. • Co-managed and re-engineered an acquired company to incorporate a staff of thirty individuals and acquired products into I-many’s business practices and methodologies. Managed the acquired project managers and trained them on I-many’s methodologies and incorporated their existing projects into I-many’s methodology. This initiative salvaged six projects and avoided the loss of between 1 and 2 Million dollars in revenue.

Lead project manager responsible for the implementation of I-many’s software solutions. Developed and managed detailed project plans and documentation. Scheduled and monitored I-many resources to ensure consistent utilization and revenue against a baseline project plan. Conducted risk mitigation planning, managed scope creep, P&L analysis and budget compliance. Monitored design, development and testing activities to ensure schedule and budget compliance. Conducted requirement/design sessions, weekly project status meetings and steering committee meetings. • Managed sixteen projects on time and within budget.• Assigned overall project management responsibilities for one particular project. Managed the I-many and client resources and all other aspects of the project for both I-many and the client. • Delivered 98% of projects assigned on time and within budget.• Up-sold additional services which resulted in an average of 10 – 25% of additional revenue per project.• Created and conducted pre-sales presentations and generated professional services proposals.• Recruited clients to develop and conduct presentations at I-many’s Annual User Conference.

Managed and or co-managed multiple projects, colleagues, consultants and vendors. • Managed the conversion, data quality and verification process for a project to convert vendor data from IMS Health to NDC Health Information Services. • Co-managed a sales force automation initiative, a data warehousing project and Y2K testing.• Assisted with the day-to-day management of a team comprised of five colleagues, four consultants and multiple vendors.

Lead consultant assigned to Novartis Pharmaceuticals on a business diagnostic project, conducted data analysis and provided recommendations for data modifications. Lead consultant assigned to Hoffman-La Roche on a project to upgrade their sales management system, a sales force automation project and a data warehousing project, conducted data analysis and provided recommendations for data modifications and system interfaces.

Managed multiple accounts for the delivery of weekly, monthly, quarterly and bi-annual reports. Analyzed reports for data accuracy and performed custom analysis of marketing data. Prepared and conducted client presentations and training sessions. Developed and presented project proposals. Earned the IMS Health Customer Service Focus Award.

Managed distribution centers to obtain sales and market report audit data, conducted data analysis and executed necessary adjustments for the creation of client reports. Conducted and resolved data inquiries received from clients.