Joseph Testa Email & Phone Number

Delray Beach, Fl, Us

Florida, United States

1200 Brickell Ave, Miami Fl 33131

Pontiac Mi

Oversees all facets of the various departments which provide in house and field services. Departments include Meter Installation, Reading Systems Implementation, Meter Field Services, Testing lab, Repair and Remanufacturing operations (in shop) and the Meter Reading and Billing Department. Responsibilities include quoting, budgeting, job costing, developing and keeping project timelines and schedules, training programs, staffing for projects, overseeing all subordinates and their duties for the departments including record keeping and reporting.

Helping utilities determine the best solutions for AMI/AMR and CIS. Also consulting on SMARTGRID layouts and alternatives.

Responsible for CIS selection and implementation. Also implemented the Monitoring and Control system, developed interface with LIMS system, developed training database, Technical lead on the AMR selection team, Lead on the development of the Disaster Recovery planSome of the tasks performed• Held JAD sessions to help drive down the requirements• Reviewed the business processes and identified new processes• Review RFP prior to releasing to vendors• Held vendor conference• Reviewed vendor responses • Conducted reference calls• Formulated comparison spreadsheets of vendor responses• Built user team and mentored them on the review process• Participated in negotiations with vendors• Oversaw Fit Analysis (how the new system fit the requirements)• Made presentations and recommendations to Project Sponsors• Negotiated contract for CIS• Project manager for CIS Implementation• Project Manager for business process re-engineering• Technical lead for Work Management project• Project Consultant for Glendale AZ software selection• Ran vendor demos• Project Consultant for Santa Rosa software selection• Project Consultant for AMR selection• Project Consultant for AMR RFP• Project Consultant for AMR implementation

Responsible for turning around Business processes and developing solutions to turn an AMR Installation project from losing 6 percent per month into one that made 45 percent profit per month. Some of the responsibilities include:• Reviewed all existing business processes and made changes to take full advantage of technology when appropriate. • Developed reports to provide upper management with real time data• Re-tooled customer service to be more than just a call center• Worked with the project managers to help them better manage their projects and mentored them on the management skills.Was the Project Manager for several large scale AMR implementation projects each with over 320,000 installations. Responsibilities included the following• Manage installation staffs (ranging from 25 – 50)• Manage the call center• Work with the client on the progress• Worked with the team to address any issues• Developed an inventory system• Developed a work management system

Manager of the Applications group. Had total responsibility for the following applications and teams. Our major focus was to meet and exceed the expectations of our users. • PeopleSoft - AP/GL• Horizon - HRIS• ADP – payroll• Maximo - facilities management• CSB - inhouse work management• Mobile dispatching• CMS - Legal information system• CIS - customer information systems• LIMS - Lab information management system• Intranet - internal company intranet • Internet - Company web pages – public• Data warehousing - executive data management reporting• Crystal reporting• Change Control SystemFor the in-house systems, I was the project manager responsible for managing the business analysts, programmers, QA specialist, Trainers and support teams. Theses projects listed above are the CSB, Intranet, Internet, Data Warehousing and Change Control system,

Responsible for turning around the IT department in Atlanta. Some of the responsibilities include:• QA/QC of reports delivered to the City of Atlanta from the IT department. • Liaison between the City officials and the company. This includes rebuilding the confidence levels that the officials have in the company • Rebuild and mentor the IT department to ensure they sustain the results and quality of work they are now delivering• Work with customer service on the benchmarking of the call center. This included establishing the management controls to monitor the performance of the call center.• Work with vendor on the internal table structures of the CIS and the relationships between tables to ensure data integrity. Responsible for setting up the mobilization team for the takeover of a new company. Some of the responsibilities include:• Evaluation of the existing IT staff. • Gap analysis of the existing systems• Business process analysis to identify target areas for improvement• IT lead for setting up the team room with new networks/pc/communications/etc.