Joey White Email & Phone Number

Saint Paul, MN, US

• Lead a team of IT, Security, and Business Applications project, release, and QA managers
• Responsible for IT & Operations program management of acquisition integrations

Greater Minneapolis-St. Paul Area

• Stood up a new Business Enablement team -- our version of a PMO, with department functions including IT & Security project management, quality assurance, and release management
• Responsible for IT & Operations program management of acquisition integrations, with 6 acquisitions completed between 2021 and 2023
• Managed 18-month integration of a 130-employee company acquired in February 2022
• Led Operations due diligence evaluation and 6-month integration of a 50-employee company… Show more
• Led Operations due diligence evaluation and 6-month integration of a 50-employee company acquired in October 2023 Show less

Greater Minneapolis-St. Paul Area

• Manage a team of application, Salesforce, and business intelligence developers and architects
• Responsible for IT & Operations program management of acquisition integrations

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Oversaw enterprise product releases from ideation to launch, including leading business requirements and cost estimating effort, obtaining leadership approval for project schedule and budget, and managing execution of.
• Active in employee engagement efforts, including creating and hosting events to connect associates from different areas of the organization with one anotherNotable projects included:
• Enabled digital wallet capabilities for member debit… Show more
• Enabled digital wallet capabilities for member debit cards, including effectively mitigating critical risks in a major vendor engagement
• Launched new product offering for COBRA Services, including successfully managing vendor selection and integration, requirements definition, and implementation
• Launched new product offering for Adoption Assistance, including requirements definition, internal development, and implementation Show less

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Planned and managed client projects that included SaaS implementations, hardware installations, and software upgrades for the nation’s largest banks
• Led major internal initiatives and product enhancements, working with company divisions and acquired entities in multiple locations to achieve objectives
• Consistently found creative ways to meet tight project delivery deadlines and beat organizational SLA's
• Mentored other project managers and consultants, coaching in best practices… Show more
• Mentored other project managers and consultants, coaching in best practices and providing tools needed to deliver projects on time and on budget
• Developed, standardized, and maintained project artifacts for the PMO Show less

Minneapolis, Minnesota, United States

• Developed and implemented growth strategies for the company’s web presence
• Oversaw content publishing and managed digital engagement for a website with 5-10 million monthly visitors
• Tried something new, didn't love it, no regrets

Greater Minneapolis-St. Paul Area

• Solution consultant during the sales process, leading product demonstrations and ensuring proposed solutions would integrate seamlessly with various EMRs
• Scoped technical requirements for each implementation, including completing SOWs and RFPs and creating technical workflow documents
• Defined and executed each product development release and wrote technical product guides as part of the product management team
• Communicated product enhancements in monthly sales and operations… Show more
• Communicated product enhancements in monthly sales and operations presentations and in quarterly client updates
• Managed major corporate and client projects Show less

St Paul, Minnesota, United States

• Led a Client Services team responsible for SaaS implementations, product training sessions, email and web design, and reporting and analytics
• Coached and developed team members, conducting weekly meetings, quarterly reviews, and annual performance reviews
• Reduced project-related calls to Customer Support by over 50% due to improving communication with clients and introducing better quality control

St Paul, Minnesota, United States

• Took over the company’s largest Operations project and delivered significant, measurable improvement to a previously dysfunctional systems upgrade
• Managed implementation projects for the nation's largest federal, state, and local government agencies
• Created extensive client presentations and technical documentation

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

• Managed business relationships for retail, logistics, and financial companies representing over $1 million in annual recurring revenue
• Created annual business reviews and presentations for major accounts, designing reports and scorecards to identify successful programs and areas of concern
• Interviewed, trained, and developed new employees and built a training program to reduce the onboarding time for new hires

Minneapolis, Minnesota, United States

• Front-line customer support for customers using EDI software-as-a-service product
• Learned a lot about conflict management and resolution

Eau Galle, WI

• Directed campaign operations, staff and volunteers in a 19-county congressional district
• Oversaw campaign strategy and was the senior adviser for candidate’s policy proposals
• Wrote weekly campaign press releases for over 120 media outlets