Johan Joubert Email & Phone Number

London, Gb

London, England, United Kingdom

Coordinate and drive the delivery of British Land’s Smart Building, Digital Product and Services Strategy, engaging with key stakeholders, monitoring progress and working with the development team on the design elements of smart building enablement.Overseeing both Smart Building and Smart Engagement strategies, the team delivers both British Lands smart building platform, BL:Connect and the occupier engagement platform My Campus.

London, England, United Kingdom

As Global Programme Director, I was responsible for the launch of Host for a large international client targeting 20 sites globally, including 3 pilot sites in APAC, EMEA and AMS. This diverse role includes coordinating the global and regional project teams, facilitating all project management and solutioning requirements for each regional hub. As Program Lead I am responsible for coordinating task owners and vendors, client liaisons and internal stakeholders, communicating progress, mitigating risk and communicating progress to client project sponsors.Host is CBRE’s new digital and experience services platform providing their client with an enhanced service model by allowing their employees to connect with amenities, services and the place they work through a workplace services app, whilst being supported by hospitality driven service professionals who remove friction from the workplace.

London, England, United Kingdom

Host is a powerful new hospitality platform offered by CBRE, the world's largest commercial real estate organisation. Our mission is to increase individual well-being, personal productivity and organisational effectiveness through people-led, technology-enabled services.My role involves working closely with our EMEA client and CBRE account teams on their digital platform and people led experiences, implementing real change and activating an enhanced workplace solution.

London, United Kingdom

Building the Lexington Reception Services brand and Business Development role; responsible for all sales, contract negotiation and mobilisation stages. Consultation on improved service and suggested efficiencies, offering clients an enhanced support system. Project Management for Lexington Catering including assisting in mobilising the largest catering contract in London, leading the TUPE transfer and liaising with senior clients on project deadlines.Organising and managing the company’s annual conference, liaising with external vendors, key speakers and managing a marketing budget.Leading innovation and development of all service lines, working with service partners and suppliers across all fields to ensure best in class service for clients.Working closely with Lexington operators on service development and contract management.

London, United Kingdom

Assisting the Directors of Lexington in building the Lexington Reception Services brand. Responsible for all sales activity including tender preparations, budgets for new contracts, presentations and client engagement. Leading a revenue increase of 150% over 18 months, including gaining four high profile contracts. Mobilisation of all new contracts, setting up all operational procedures and recruiting senior manager roles. Responsible for all TUPE, including team engagement, transfer of payroll and benefits, team training and redundancy procedures.

During the contract changeover in March 2017, assisted with the transition in numerous ways such as managing the TUPE process being the main contact for both companies HR departments, training a new Front of House manager, establishing Portico’s policies and procedures and setting up and managing payroll and benefits transition for 115 staff

Head of contract for Elior/Lexington managing all Client Services, Front of House, Client Catering and Fine Dining for Deutsche Bank UKManaging the operation of 6 buildings in the city of London and 1 building’s Front of House service in Birmingham Managing a Client Services Manager, Front of House Manager, Call Services Manager, two Head Chefs, a Pantry Manager and a team of 115 operational staff across all buildingsResponsible for all Reception, Front of House, Room Reservations, Events, Switchboard, Pantry Service, Fine Dining and two Kitchens All budget, recharges and invoice management on behalf of Elior in relations to the contractProject Management and Implementation for all Front of House areas for the bankInteraction with top level management in the bank including international board members

London, Leeds And Manchester

Head of contract for Portico managing all Client Services for a national law firm with offices in London, Leeds and ManchesterEnsuring five star environment and service is maintained uniformly across all three sitesManaging Assistant Client Services Manager, Regional Reception Manager, Call Services Manager including a team of 21 operational staff across all three sitesResponsible for all Reception, Front of House, Room Reservations, Events, Helpdesk and Switchboard functions for the law firmAll budget and invoice management on behalf of Portico in relations to the contractDisciplinary and corrective management with the Portico portfolio including other sites

London, Leeds And Manchester

Directly responsible for all Client Services including Reception and Front of House Services for the London office of Addleshaw Goddard, including ground floor and client floor Reception, 40 meeting rooms and eventsIndirectly responsible for all Client Services across all UK office to ensure uniform five star service delivery across the contractManaging six Receptionists in the London officeIn the absence of the Client Services Manager managing all operational staff across the site Responsible for all disciplinary and corrective performance issuesWith the Hospitality Manager organizing and running events for up to 200 people

London, United Kingdom

Managing 5 House Managers, 3 Reception Supervisors, 7 Receptionists and 2 Switchboard OperatorsResponsible for the daily operation of a busy 5 star 117 bedroom hotel in MayfairGreeting and dealing with extremely high profile guests and VIPsAs a senior manager reporting daily directly to the hotel managerDevelopment, training and appraising all Reception staffSolely responsible for recruiting staff for the departmentAll disciplinary and corrective actionsMaintaining and managing the high standards of the teamDriving and managing the incentive upselling program of the Reception department – an additional revenue stream for the hotel.

Managing 3 Duty Managers, 6 Receptionists, 2 Night Managers and 2 Night ReceptionistsManage and ensure efficiency and profitability of the Front of House operational departments of the hotelAssisting the Front Office Manager by being responsible for the Telecoms and Security Departments in her absenceMaintaining all responsibilities of managing The Health Club and SpaWorking closely with the Revenue Manager to maximize room rates and occupancyFollowing up on all complaints and enquiries from guests, travel agents and corporate affiliates

Promoted from Assistant Guest Relations Manager in 2010Managing the gym, swimming pool and spa of the hotelManaging 4 Receptionists, 4 Therapists and 4 Personal TrainersResponsible for all Health and Safety aspectsResponsible for all Budget and Revenue managementWorking closely with the Finance Director to maintain cost of sales levels in retail salesResponsible for all marketing initiatives for The Health ClubBuilding and maintaining a relationship with over 200 Health Club membersDesigning, developing, costing and pricing a new treatment menu for the spa