Johan Kruger Email & Phone Number

Johannesburg, Gp, Za

South Africa

Initially employed as a Customer Experience (CX) Analyst for a leading international entertainment platform; promoted to Senior Business Analyst (BA) in March 2023 to drive digital product delivery.𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 | 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧:● Acting as the primary liaison between business stakeholders and technical teams, opening and driving clear lines of communication; providing strategic analysis of technical solutions, valuable insights, and facilitating agreement on product strategy to enhance project outcomes● Demonstrating proficiently in an Agile environment; contributing to sprint planning, whilst facilitating successful iterations and driving customer satisfaction● Identifying and documenting business rules governing processes and operations; defining delivery features, whilst ensuring full alignment with business requirements/project objectives - demonstrates a solid understanding of business processes● Conducting in-depth analysis of user-system interactions, identifying points for optimisation and improvement● Defining functional and non-functional requirements, ensuring alignment with business objectives whilst considering scalability, security, and quality● Successfully creating and modelling new process diagrams on Sparx, enhancing overall workflow efficiency through effective solution design● Writing comprehensive user stories; working collaboratively with development teams to ensure a clear understanding of user stories and project goals● Utilising Balsamiq and wireframing techniques to translate complex business requirements into compelling user interfaces (UI); supporting effective communication with stakeholders, and seamless collaboration with development teams● Participating in user testing phases from initial BA setups to final validation; executing rigorous quality assurance (QA) measures whilst validating project outcomes against established business rules and functional requirements

Initially employed as a Project Manager/Business Analyst; returned to the company in July 2022 as Lead Business Analyst within the Project Management Office (PMO).𝐓𝐞𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:● Managed 4 FTE direct reports comprising BAs and 3 contracted Process Engineers; 360 management including interviewing, recruitment, delegation of tasks, resource allocation, timesheet sign-off, capacity planning, progress reports, ongoing training, coaching, and providing mentorship – proven leadership skills𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 | 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: ● Oversaw an initiative for Process Engineers to map and document 400 previously unmapped internal banking processes and Standard Operating Procedures (SOPs); worked collaboratively with key stakeholders, and vendors to deliver the project within the agreed time and resource constraints● Facilitated and led weekly team meetings, providing ongoing support whilst gathering status updates for stakeholder/management reporting● Oversight of all aspects of the BA role, including developing business cases, leading requirement elicitation sessions, producing BRS and FRS documents and Business Requirements Documents (BRDs); further performed quality assurance on the BRS/FRS documentation produced by the BAs● Managed process mapping and modelling with full adherence to standard methodologies● Led the change request process including updating documentation and communicating changes to stakeholders; demonstrated agility and adaptability within a fluid business environment● Assisted in coordination of all aspects of User Acceptance Testing (UAT) sessions, ensuring effective collaboration of cross-functional teams; set up UAT scripts, liaised with testing department, and assisted with test case execution● Conducted comprehensive tracking and logging of system defects, ensuring a timely resolution

Employed on a short-term contract within the Financial Crime and Compliance Group to manage a complex data migration post Barclays exit from the business. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: ● Opened and maintained clear lines of communication with internal and external stakeholders, ensuring full alignment with organisational goals● Successfully led the end-to-end migration of critical data from a legacy system to an alternative platform – solid understanding of the software development life cycle within a Waterfall environment● Facilitated requirement elicitation sessions and prepared comprehensive BRS and FRS documentation; proven ability to translate business and functional needs into actionable BRDs● Executed process mapping and modelling for process engineering utilising UML diagrams; demonstrating strong understanding of business processes● Drove a meticulous data transfer to an established secure data warehouse within the agreed timeframe

Initially employed as a Project Manager/Business Analyst; returned to the company in July 2022 as Lead Business Analyst within the Project Management Office (PMO).

Initially employed as an Investment Officer at an international mutual and savings bank (Findbond Group Ltd), unofficially performing the BA role until September 2016; promoted to Business Analyst within the Project Management Office (PMO) in September 2016 to drive innovative digital product delivery.𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:● Worked collaboratively with CFO, CEO, and external banking vendors, managing and overseeing the implementation of/changes to core banking systems - web-based and application-based● Opened and drove clear lines of communication with internal and external stakeholders throughout the project lifecycle, ensuring alignment with organisational goals● Facilitated weekly meetings and provided status updates whilst managing expectations; further tracked actionable items to drive accountability and progress𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 | 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: ● Conducted meticulous requirement elicitation sessions; compiled key insights from stakeholders, and translated findings into detailed BRS and FRS documents● Conducted accurate cost versus benefit analysis, assisting in the preparation of detailed Business Cases for informed decision making● Full ownership of process mapping and modelling, ensuring effective workflows for improved efficiency ● Prepared detailed test scripts, compiled use cases, and staged UATs; further managed thorough Production UATs and logged defects for timely resolution𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Promoted to Business Analyst role in recognition of exceptional attention to detail, strong problem-solving skills/decision-making skills, project management capabilities, strategic thinking, and analytical acumen● Facilitated a smooth go-live experience, demonstrating strong organisational skills, meticulous planning, and the ability to drive robust technical solutions

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Certfied Process Professional (Cpp)

Certificate, Advanced Business Systems Analysis, Passed With Merit

Certificate, Business Analyst, Passed With Distinction

A Level Equivalent: English, Mathematics, Computer Science, Science