Johan Marais Email & Phone Number

Centurion, Gauteng, South Africa

Effectively build and facilitate relationships at strategic and decider level. Continuously co-ordinate ultimate solutions engagement with the client. Promptly respond to clients’ queries and complaints and ensure corrective action is taken.Act as first point of contact for customer queries and complaints related to services and contracts. Advise and influence clients on the delivery, cost and availability of services/systems. Determine most effective sales approach for different products and segments. Prospect for new leads and develop existing sales leads by recognising client business needs. Negotiate with clients on technical and commercial issues. Proactively facilitate the Project Qualification Process (PQP).Drive the development of new proposals and respond to RFI’s/RFP’s/RFQ’s. Build and deliver winning sales presentations and proposal. Win deals for existing and new clients to achieve sales targets. Ensure accurate weekly and monthly pipelines. Taking cognisance of varying organisational cultures and the impact on relationships. Represent my organisation in a professional capacity with all client engagements. Maintain overall ownership of account plan and ensure its implementation across multiple parts of the business, in support of the respective account strategy. Monitor levels of client satisfaction. Motivate and coach my team to deliver against performance targets, develop and enhance team effectiveness and direct reports.

Pretoria, Gauteng, South Africa

Started as a Corporate Account Manager in the Public Sector, looking after various accounts for 18 months. Moved to Global Accounts, looking after various corporate accounts, such as: ISCOR, SAFCOL, SAA, ACSA, Mondi, etc. Performance was based on relationship management and not target incentivised. Looked after Nedcor, now Nedbank, for 18 months. With the introduction of target incentives, the organisation reshuffled personnel and accounts into the respective silo’s, Finance, Retail, Mining, Healthcare etc. Looked after JDG Trading and Imperial Holdings with 400 it’s companies for 14 years, until moving onto the current Nedbank account.To date I have always performed exceeded my target by over 200%, year on year.

City Of Johannesburg, Gauteng, South Africa

Providing technical support to Corporate Account Managers at Telkom Head Office, project managed the first VSAT project for JDG Trading - 600 sites, facilitated various customer workshops to design required solutions, project managed and consulted in various Telkom regions e.g. Western and Eastern Cape, coordinated 75 international speakers for Telkom 95, did the functions of today’s TBS, TPM,TBiS, Account Support, Service management, acted as CAM for certain customers.Project coordination in the Witwatersrand area, dealing with customers on a daily basis, coordinated DDI/DDO, general voice and data installations, coordinated Vodacom and MTN projects.Equipment allocation and stores, financial planning, Transmission coordination, update of Transmission floorplans involving customer liaison, equipment allocation per Technical Line Routes, estimates, transfers and line management duties digital transmission planning, local and trunk routes, excellent knowledge of transmission equipment, subscriber planning, coordination of TLR's. While studying: Work various sections, Kempton Park 975 Tandum exchange, Transmission maintenance New Doornfontein, Central and PCM routes Transmission construction Hillbrow Microwave and Central.

Accelerated Leaders In Digital Bisiness, B

Activities and Societies: Digital Technology Fundamentals, Customer Experience Management and Digital Transformation, Strategy, Marketing.

Senior Management Development Program, Business Administration And Management, General, A

Activities and Societies: Strategic Finances, Macro Economics, Strategy, Innovation, Organisational Transformation, Operational.

Higher National Diploma, Telecommunications Engineering, A

Activities and Societies: Outdoor Plant, Digital Switching, Digital Transmission, Subscribers Equipment, Engineering Science, Power, Logic.