Johan Meyer Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Lead a consulting firm specializing in technology solutions to optimize business operations and enhance stakeholder experiences. The role involves overseeing technology sourcing, customization, deployment, and service management, with a strong focus on driving digital optimization for CRM systems, collections systems, and data analytics. Key achievements include directing the redevelopment of an Access Control System for an international logistics company, deploying new CRM software for a financial services client, and launching an online card transactional system for Dischem and Makro. The role also includes leading DevOps, support desk teams, and executing change management initiatives to improve business processes and customer experiences.

Cape Town, Western Cape, South Africa

At Stuck2Unstuck, we believe that a strong and resilient mindset is key to achieving your goals and living a fulfilling life. We help you identify and address any mindset barriers that may hinder your progress. Through our guided 5-step coaching program, we work with you to develop resilience and unlock your full potential, ensuring you're equipped to pursue your most important goals successfully.

Cape Town Area, South Africa

As Head of Operations and Head of Projects, I led a member rewards and benefits organization with around 25,000 active members. Initially joining as Head of Credit Risk, I expanded my role to oversee operations and project management. Collaborating with the CEO, CTO, and CFO, I managed business operations, stakeholder relations, and performance. My key achievements include developing a custom Program & Project Management process to enhance innovation, creating detailed process documentation for a new transactional switch platform, and spearheading the development of a pre-funded transactional card. I also led card product research, redesigned the online application process, overhauled the collections strategy, and improved call centre performance and SLAs with sales call centres.

Cape Town Area, South Africa

As Head of Risk Operations, I was responsible for overseeing the entire credit risk environment for purchase cards and financial products, including loans, budgets, and HPs. My role involved managing technology systems for product applications, evaluating and redesigning the limit calculation model for scalability and accuracy, and handling the relationship with Compuscan. Additionally, I managed the full collections environment, including outsourcing and write-offs, and served on the company's Audit & Risk Sub-committee.

Cape Town Area, South Africa

Led servicing and collections for a fintech lender providing student loans to international post-graduate students. I managed loan repayment and collections processes across 80 countries, focusing on technology integration and stakeholder relationships with international payment facilitators. Key achievements include partnering with Flywire UK to offer local currency payment solutions, designing a custom loan management system, benchmarking loan metrics against UK and USA best practices, and developing a cost-effective international enforcement model for defaulting loans.

Cape Town Area, South Africa

Led operations and business development for a debt and risk management firm serving large corporate credit providers and small businesses in South Africa. I drove growth by optimizing collections, managing client relationships, and overseeing the small business division and customer service functions. Key achievements include securing the #1 position on collections panels for major clients like African Bank, Standard Bank, and Capitec, renegotiating and optimizing client contracts, and restructuring underperforming business units. I also implemented effective recruitment processes, developed internal training programs, restructured the sales team, standardized client SLAs, and improved client support and complaints resolution processes.

Cape Town Area, South Africa

As Director and Executive – Operations & IT, I led operations and IT for an SME specializing in invoicing, debt management, and collections, with a focus on the medical and educational sectors. I built and optimized operational and IT structures, managed call centre operations, and oversaw several key initiatives. Achievements include designing comprehensive training programs for staff, developing and maintaining company websites with a client self-service portal, integrating NAEDO payment streams, and implementing custom business management software. I also managed a successful office relocation, installed a robust server environment, and improved collections and telephony systems. Additionally, I launched Gauteng operations, acquiring 80 new clients within six months and setting up essential IT infrastructure.

Pretoria

Pretoria Area, South Africa

Pretoria Area, South Africa