John Abramczyk Email & Phone Number

Brisbane, Australia

Brisbane, Australia

 Lead a team of experienced Investigation Officers whilst the leader is on extended leave and projects. Chair team meetings, weekly stand-ups and peer feedback sessions. Complete Personal Development sessions with Investigation Officers regarding claim volumes and complex claims on a fortnightly basis.  Action Level 1 complaints in accordance with regulatory guidelines and company Service Level Agreements. Complete claim and call audits for Investigation Review Officers and… Show more  Lead a team of experienced Investigation Officers whilst the leader is on extended leave and projects. Chair team meetings, weekly stand-ups and peer feedback sessions. Complete Personal Development sessions with Investigation Officers regarding claim volumes and complex claims on a fortnightly basis.  Action Level 1 complaints in accordance with regulatory guidelines and company Service Level Agreements. Complete claim and call audits for Investigation Review Officers and provide tailored feedback on a monthly basis. Analyse Savings Audits across the team, correct errors and provide feedback. Write, review and finalise complex claim recommendations in preparation of litigated action and government bodies. On-board and develop new staff, both internally and externally, entering the investigations teams including all aspects of complex and litigated claims. Have a vast knowledge in all brands held by the Suncorp Group including Personal, Commercial and Specialist Products and provide specialist advice based on this knowledge. Manage and report on escalated calls involving disgruntled and highly sensitive customers to a high standard. Participated in the Product Disclosure Statement harmonisation sessions providing policy interpretations and requirements based upon the investigation of claims. Create, implement and manage role development pools for all aspects of the investigation department Prepare and facilitate Feedback sessions with External Investigation firms Prepare and facilitate Fraud Awareness Training sessions across the General Insurance business. Show less

Brisbane, Australia

 Advocate the Enlighten system and principles with all levels of staff on an ongoing basis and provide one on one support, coaching and training sessions across several areas of the business.  Identify under performing teams and assist in the creation and implementation of a suite of tools to drive a positive mental shift into the Operational Excellence culture. Provide ongoing coaching to all levels of staff incorporating the use of the system, the governing principles and the… Show more  Advocate the Enlighten system and principles with all levels of staff on an ongoing basis and provide one on one support, coaching and training sessions across several areas of the business.  Identify under performing teams and assist in the creation and implementation of a suite of tools to drive a positive mental shift into the Operational Excellence culture. Provide ongoing coaching to all levels of staff incorporating the use of the system, the governing principles and the benefits of the accurate recording and use of information with the Enlighten system. Develop the Senior Leadership Team understanding and active participation in daily and weekly meetings consisting of ‘Week in Review, ‘Weekly Planning Meetings’ and ‘Daily Stand-ups’. Provide ongoing support and assistance with understanding results discussed in review and planning sessions and encouraging sharing of resources in order to further improve the business savings targets and reduce the life of claims. Provide adhoc reporting, analysis and assistance to leaders and the Senior Leadership Team as required in order to validate information in Enlighten and provide feedback on staff performance. Identify changes in process and procedures and facilitate observations to be performed to confirm current standards or draft and submit new standards so that efficiency targets can be met with a high quality. Trusted advisor to the Senior Leadership Team across all aspects of the business transformation under Operational Excellence. Ability to utilise the Microsoft Office suite of programs including Excel to a high level as a tool to assist in the display of results, data analysis, report development and trend analysis and forecasting.  Build and maintain strong working relationships with other departments within the greater PI Claims business including Governance and Process, Claims Support, Claims Decision Support and Program and Change. Show less

Brisbane, Australia

 Develop and write the Claims Profiling Process utilising data and fraud trends across the General Insurance business including managing, reviewing, allocation and follow up reporting of these claims. Conduct claim, customer and vendor profiling on complex fraudulent claims for Investigation Officers and Management using a variety of different programs including but not limited to;o SAS o i2 Analyst’s Notebook o Contacts created with other insurers including AAMI, NRMA… Show more  Develop and write the Claims Profiling Process utilising data and fraud trends across the General Insurance business including managing, reviewing, allocation and follow up reporting of these claims. Conduct claim, customer and vendor profiling on complex fraudulent claims for Investigation Officers and Management using a variety of different programs including but not limited to;o SAS o i2 Analyst’s Notebook o Contacts created with other insurers including AAMI, NRMA, Cominsure and IAG Write, review and submit intelligence reports on persons of interest by reviewing previous claims, investigation reports, data libraries and correspondence with other insurers and government bodies. Take process and quantify informant calls from the general public and bodies within the industry including locating claims and policies to which the call refers and advising the correct department or Investigation Officer. Process, quantify and tag policies and entities of interest from information obtained within manual referrals, internet searches, government bodies and emerging fraud trends. Compile the Persons and Entities of Interest alerts sent to the business by locating, analysing and collating the required information. Identify new trends in staged incident profiles and present these trends to the investigation department.  Identify and analyse areas within the Fraud and Intelligence data libraries that can be used to further identify fraudulent activity and emerging trends across General Insurance and Specialist brands. Show less

Brisbane, Australia

During my time as an Investigation review officer I have had the responsibility to manage a case load of claims encompassing both the Personal Insurance and Commercial insurance lines. These claims consisted of a mix of complex and non-complex claims involving the engagement of both external experts and legal firms. My role encompassed the day to day management of these claims including the review of numerous reports to obtain information to satisfy the burden of proof and the completion of… Show more During my time as an Investigation review officer I have had the responsibility to manage a case load of claims encompassing both the Personal Insurance and Commercial insurance lines. These claims consisted of a mix of complex and non-complex claims involving the engagement of both external experts and legal firms. My role encompassed the day to day management of these claims including the review of numerous reports to obtain information to satisfy the burden of proof and the completion of high level claim recommendations for both government and Internal departments. Show less

Brisbane, Australia

Product and System Support OfficerPI Distribution- This role utilised my knowledge of the various products offered across the Home and Motor portfolios and the systems used to assist in the everyday handling of claim lodgment and processing. My key responsibilities involved the development and coaching of claims handling staff to a high level and completion of audits across all aspects of the claims process to comply with all regulatory requirements.Claims Lodgment… Show more Product and System Support OfficerPI Distribution- This role utilised my knowledge of the various products offered across the Home and Motor portfolios and the systems used to assist in the everyday handling of claim lodgment and processing. My key responsibilities involved the development and coaching of claims handling staff to a high level and completion of audits across all aspects of the claims process to comply with all regulatory requirements.Claims Lodgment ConsultantPI Distribution- This role provided a foundation level of knowledge and understanding of Regulatory Requirements and products offered across the GI Business for Home and Motor. My key responsibilities included Claim Lodgement across multiple systems, claim processing of basic claims and the identification and referral of suspected fraudulent claims Show less