John Arneson Email and Phone Number
John Arneson work email
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John Arneson personal email
I am a highly driven professional with great analytical, communication, and problem solving skills. I have over 10 years of experience in the telecommunications industry both working for an MSO and as an independent contractor. I have garnered a strong working knowledge of the cable industry with experience in various leadership roles in customer operations, field operations, sales support teams, and now currently as a reporting analyst for Charter's GVP operations teams.
Charter Communications
View- Website:
- charter.com
- Employees:
- 25355
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Reports SpecialistCharter Communications Oct 2023 - PresentPresent living daily reports to customer support operations site leadership teams.Maintain report dashboards through SharePoint, Tableau and power BI.Stand up new adhoc reports as requested, pulling data from multiple sources to present meaningful information.
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Customer Service Team Lead - Construction Support & ComplianceCharter Communications Jan 2019 - Oct 2023Managed daily reporting to prevent failed installations for residential and SMB customers while construction projects were on going to make a site serviceable.Oversaw billing process to ensure National and VAR accounts were current in covering their financial responsibilities toward funding construction projects. Created adhoc reports as requested.Oversaw a team of 6 front line CSRs and 6 back office CSRs providing assistance to both external and internal business partners within the scope of making a location serviceable for cable services.
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Technical Support Specialist Team Lead - SmbCharter Communications Jun 2014 - Jan 2019Assisted a team of front line agents fielding inbound calls within the scope of technical assistance for business customers.Acted as the first line of escalation to assist representatives in real time. Performed regular call monitoring and provided consistent feedback to agents to ensure consistent quality support to enhance the customer experience.
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It General ContractorQuantified Technology Nov 2013 - Jun 2014Installed and configured POS networks for restaurants.Installation and maintenance of new and existing networks such as low voltage cabling and Ethernet jacks.Installation of firewalls, routers and switches.
John Arneson Education Details
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Psychology
Frequently Asked Questions about John Arneson
What company does John Arneson work for?
John Arneson works for Charter Communications
What is John Arneson's role at the current company?
John Arneson's current role is Data Analyst.
What is John Arneson's email address?
John Arneson's email address is ja****@****hns.com
What schools did John Arneson attend?
John Arneson attended University Of Kentucky.
Who are John Arneson's colleagues?
John Arneson's colleagues are Luis Ramos, Maria Cantero, Craig Purple, Mark Mandrell, Carlos Vazquez, Kenny Dollar, Tiare Hernandez.
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