John Ayers Email and Phone Number
John Ayers work email
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John Ayers personal email
Experienced dynamic leader with extensive skillset including Strategic Planning & Execution, Budget Planning & Controls, Executive Leadership Coaching & Mentoring, Process Efficiency & Improvement, Merger & Acquisition, Customer Success Management, Product Support, and Contact Center capabilities.Empowered employees to quickly solve customer problems through team building, cross department collaboration and efficient onboarding in startup, private, and public companies of various sizes.
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General Manager121G, Llc Sep 2019 - PresentCarrollton, Ga. -
General ManagerHuntproai Sep 2019 - PresentAuburn, Alabama, United StatesProduct Management, Business Development, Business Operations -
Vice PresidentGreenway Health Nov 2013 - Mar 2019Tampa/St. Petersburg, Florida AreaResponsible for 290+ cross-functional team members covering technical support, customer service, patient call center, and departmental operations for Electronic Health Record software provider.Increased CSAT top box rating of 95% and FCR of 90% by optimizing central call center through span of control changes and technology implementation, enabling the processing of 10K+ calls per week.Achieved over 20% customer self service utilization in inbound customer volume through relaunch of streamlined SalesForce web portal.Positioned team for growth by optimizing processes, including simplifying onboarding and workforce management and streamlining inbound call queues. -
Vice PresidentGreenway Medical Technologies Nov 1998 - Oct 2013Carrollton, GeorgiaCreated comprehensive customer support organization for Electronic Health Record start-up, designing, implementing, and growing team to support 2K+ US based customer through implementation of standard metrics and goals for all team members.Recognized as industry leader for customer satisfaction by KLAS. Won 13 Best in KLAS awards by establishing scalable customer support processes that consistently achieved customer satisfaction rating above 98% and ensuring customer access to help resources.
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Account ManagerGreenway Corporation Jul 1997 - Oct 1998Carrollton, GeorgiaJoined startup company during post development growth phase and supported customer installations through system implementation and established customer satisfaction process.Established account management process for over 100 customer accounts.
Frequently Asked Questions about John Ayers
What company does John Ayers work for?
John Ayers works for 121g, Llc
What is John Ayers's role at the current company?
John Ayers's current role is General Manager at 121G, LLC..
What is John Ayers's email address?
John Ayers's email address is ja****@****121g.io
Who are John Ayers's colleagues?
John Ayers's colleagues are Robbie Rainey, Kimberly S., Sierra Madden, Caleb Bell, Christy Smith, Tabitha Washington, Cody Vollrath.
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John Ayers
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