John Craft Email & Phone Number

Seattle, Wa, Us

Seattle

- Researched and assessed strategic objectives of integrating research applications into Thomson Reuters' legal research application, Westlaw.- Established essential metrics and KPIs to track user adoption and satisfaction, highlighted by a 20% boost in user engagement in the initial quarter.- Strategized and executed a detailed integration plan, mapping out timelines, resource allocation, and key milestones for successful application mergers.- Analyzed user and internal feedback post-integration to pinpoint improvement opportunities.- Enhanced product management processes by synchronizing roadmaps across products and aligning company goals and market trends.- Reviewed and authored standardized procedures that lowered operational costs.

I drove the effort to migrate our entire corpus of content to digital subscriptions and create new web and mobile apps to boost retention, revenue, and market share.During my tenure:- Collaborated with executive team to define long-term strategy and drive recurring revenue growth across the organization.- Owned all product roadmaps, prioritizing features based on both business value and technical considerations.- Partnered closely with sales and marketing to articulate technical value proposition and partnered with Customer Success teams to gather technical feedback and requirements.- Made high-level decisions about product architecture and technology stack and determined which features to develop in-house vs. integrate via partnerships or APIs.- Tracked key technical metrics that aligned with product and business goals and leveraged data insights to inform product direction and engineering priorities.

- Guided product and engineering teams in successfully transitioning all content to XML and NoSQL data storage, lowering content update costs by over 75%.- Orchestrated the migration of legacy financial systems to NetSuite as the company grew and required larger transaction scale.- Introduced CI/CD processes across all software projects, increasing deployment frequency and decreasing release failure rates.- Automated subscription management system using SOAP web services, yielding a 20% reduction in renewal period.- Collaborated with cross-functional teams to maintain comprehensive project plans for all product launches.- Implemented agile methodologies resulting in reduced product development time by 50% that enabled faster feature releases and bug fixes.- Designed and crafted an omni-channel marketing stack to expand customer reach, raise engagement, and increase product adoption.

- Architected and built SaaS research applications for litigation firms, streamlining tracking, analysis, and summarization of appellate and Supreme Court opinions.- Planed and implemented content update system that scaled as new teams were added to digital product offerings.

- Automated publishing processes through VBA, VBScript, JScript, and FrameScript.- Designed and coded CD-ROM-based research applications for attorneys.