John Bernardo Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

+ Working with the Technical Lead and/or Business Analyst to translate the customer requirements into a working solution.​+ Assisting customer with configuring the application functionality to meet customer’s business objectives.​+ Developing workarounds to difficult problems in a fast-paced and dynamic environment.​+ Providing technical support to the customer during the implementation phase.​+ Troubleshooting end-user application problems as needed.​+ Working as the Business Analyst to help manage and determine the customer requirements.

+ Launched and actively maintain remote accessibility solutions+ Providing support to the customer care team with the internal system &day-to-day procedures.+ Creating new initiatives for customer care to resolve in a betterexperience for our customers.+ Developed training protocols for new & existing employees.+ Providing troubleshooting assistance regarding technical issues withequipment

The Home Depot Ssc

+ Resolving escalated customer concerns with management & determinethe best resolution for the customer+ Report on trending issues occurring throughout the ecommerce platformby studying competitors methods, common transactions and requestedfunctions.+ Analyzing potential fraudulent orders.+ Coordinating and managing product returns from customers.

Home Depot Rdc

+ Planned drivers itinerary to ensure the most efficient route+ Managed customer calls in a high call volume environment+ Coordinating with all internal departments on logistical processes+ Communicated with vendors regarding special orders+ Identified operational concerns within the warehouse

Best Buy Sherway

• Representing Samsung within Best Buy stores in the GTA.• Educating myself on products service and innovations within the Samsung brand• Building relationships with customers, creating brand loyalty • Providing knowledge and demonstrations to customers interested in Samsung Home Theatre products.• Counting inventory of sold TV’s and current in stock merchandise• Ensuring all promotions are present within the store level• Reporting positive and negative customer feedback to management.• Using current trends to help engage and satisfy customer needs.

• Creating order tickets for vendor pick-ups and store/customer deliveries• Providing customers with detailed tracking information on pending orders• Outbounding freight to Home Depot stores across Canada.• Organizing paperwork for customers containing requested orders.

Store# 7134 - Toronto, On

Tool Rental:• Maintain and cleaning of tools in order to ensure 100% customer satisfaction upon rental of said tools.• Processing work orders, repairs, generating contracts.• Provide explanations and demonstrations to customers in regards to use of the tool• Within that period; given further accountability for receiving Receiving:• Processing and preparing paperwork for shipping.• Operating a forklift for loading and offloading trailers as well as retrieving high placed skids for customers.• Assembling Orders• Retrieving special orders for customers

Programmer Analyst/Web Development, Programmer Analyst/Web Development

Learned through C# Programming language as well as web development tools

High School Diploma